WHSmith

Visited the post office to post a parcel and buy some stamps. Queued at the counter but was helped by a staff member to use the self service - very helpful and quick.
WH Smith shop has a fairly decent range of books.

As usual, a visit to the Eastleigh store never fails to disappoint. Staff are nowhere to be seen normally but now they have a self-service checkout...

Also as usual, when staff finally attend, they avoid eye contact, through body language indicate that you've pulled them away from far more important work and only speak to say how much you owe.

I only ever go when my son forces me to!!

On this particular day they were understaffed so the poor girl there was rushing around trying to please everyone. Resulted in quite a wait to be served.
Very dim lighting, always feels like it's actually closed.
Magazines were all messed up, never managed to find the one I wanted (again due to the lack of staff that day)

And the prices! Still very very high. I understand it's hard to compete with online sellers these days but certainly need a bit of flexibility with the pricing, they are driving people to shop elsewhere.

I'm very surprised how WHSmith still do so well.

Awful, new staff didn't have a clue. Went to the safe service check out, asked for assistance, after about 10 minutes a member of staff came to help. She said do this and went away, had to wait another 20 minutes for help after saying to a member of staff we were waiting. The poor person next to us had the same problem. It was a right mess amongst the staff. Bring back the people from the old post office in the High Street.

Orderd a signed book front Ant Middleton to the store, heard nothing so went into store and said they could not find it. Had no interest in helping me and said system had changed and to talk to head office. They would not even give me the number to call them!

Called customer services who said it had been lost in the post and would give me a refund as they have no more signed copies left!

I could have purchased a signed copy from elsewhere but am no longer able to get of any!

Poor service and they really don’t care!

Post office is great, but a certain member of staff at WHSmith eastleigh has been quite rude recently. I come in once or twice a week to the post office to look through their coins for designs I'm interested in. And they are great. But I also go to the WHSmith till and ask. Many times they have been great about going through the coins for me. But there is one woman who is lazy and rude to me. The first incident that happened with her, she was on till and i asked like always to look through the coins. She said 'I'm busy I can't'. I was fine with it, maybe I had just come at a bad time. But it happened again in a different but even ruder way. I was in the que for the post office and this lady came through with a cart with only an empty box, that would just get thrown away anyway, I said excuse me to her as I wanted the box, which i have asked for before and have been given. She completely blanked me out and sped out her walk. I asked again and she started speeding up her walk almost to a run whilst at the same time making lots of noise with the trolley, I assume so she 'couldn't hear me'. The same thing happened today which is what led me to make this review. Both times out of curiosity I went back in to look and she certainly wasn't busy. In fact she wasn't even on till today . It was another lady that was unsure if she was allowed to look through the coins which is completely understandable. She asked this woman if she herself could look through them and the woman replied with once again 'we are too busy'. Overall I am very disappointed with this shop and hope you read this and improve.

White hair lady is so rude it's unbelievable. 0 credible customer service. Extremely dismissive when asked questions and in general providing an unwelcoming feel. I felt rushed off and unwanted in this store.

Went to the post office today to send 2 letters in a small A5 envelope and was shocked at how rude the woman was that served me at the post office working on the travel and business counter. She then proceeded to over charge me because my letter was decorated even though it fit perfectly through the slot. If you have another post office near you AVOID avoid avoid!