British BookShops & Stationers

Outdated interior and bland displays needs renovating and more staff plus manager is hardly ever there so you have to go to whsmiths to make a formal complaint.

Gave a cheerful hi on entering completely ignored by check girl but redeemed herself when checking out very polite and helpful, holding the door open for us

All I wanted was a single 4B pencil. I was expecting to have to buy a pack. But no, they sold them singularly. 89p seemed very fair. Nice sales assistant too.

Very good value for money where books are concerned. Nice stationary at reasonable prices

Now owned by W.H. Smith and has a huge selection of greetings cards and a fair selection of books too.

Don't be put off by the poor lighting of the store as once inside you will be quite delighted by what is on offer.

Messy, dreary, dog-eared, unloved by its management, staff and customers -- in other words, a typical small-town WHSmith.

1st day of opening. Well organised and felt safe
Well done

Really appalling customer experience which I have not had in the past from British BookShops & Stationers. Went in to buy a decent fountain pen; no one in store to advise. Found one and went to pay for it. Only one check out manned by a zombie. Self-checkouts were not working so joined the queue. After 15 minutes got to pay. No recognition that I had been waiting for some time not even a surly “hello”. Paid and had to ask for a receipt. The pen I had bought had a security tag, so I tried it against the security check on the door and it alarmed. Pointed this out to the “store colleague” who in a dream scanned my pen. Wont shop there again!