WHSmith

Not the best branch of Smiths unfortunately. Fairly small and there always seems to be a skeleton staff. In fact there can often appear to be just one member of staff, who seems to know almost nothing about the contents of the shop. Also, increasingly random selection of goods - which are piled everywhere - makes the checkout look like a third world bazaar. Still, they do sell stamps - which saves a visit to the local post office - and the selection of greetings cards is decent.

Had to send a parcel via DHL. Really friendly and helpful people. Later edit: same place (twickenham) failed to hand over my parcel to DHL for 6 (SIX) consecutive days. Had to call DHL cause my package still hasn't arrived by Tuesday. Terrible service!!!

Great customer service, easy DHL sending through them. Very helpful staff

Don't use this WHSmiths for DHL services - waited 20 minutes for them to look for the DHL tablet to be told vaguely come back later - no time approximations, no contact info. I needed my documents to be sent that day. I went elsewhere.

Poor service.denying goods in store but their website stated item I wanted was in stock -there.Maybe not re stocking and quoting 2wk del which is odd.

They need more than one self-service till as the main one is often not occupied when the staff are putting out stock. I had to wait a long time to make a purchase.

I would not recommend WHSmith collection from anywhere. I ordered two online and WHSmith said I could collect within 1 week from this store. 6 weeks later I still hadn't received an email on any updates as to why it was delayed, I contacted customer services and they were still waiting on the store managers response for atleast a week. I am now in the process of trying to get my money back. Just extremely poor service, I could understand if they kept me in the loop, but there haven't been any updates and when I contacted them it is appalling service.

Update: so after trying to cancel the order I was told I couldn't as it has already been shipped ( nearly 2 months after I had ordered it). I waited another week and still no book (old habits die hard I suppose). So after emailing once again I found out a few days later that it had been coincidentally 'lost in transit' and my order was finally cancelled and I was eventually refunded ...hallelujah.

So I ordered from Amazon and it was there the next day🤣

I don't normally leave bad reviews, but this was just overly terrible.

WH Smith's used to be the go to stationery store, great as a post office and for its extensive magazines and newspapers range. However, now it is an overpriced, under staffed (actually I seldom see a staff in this branch) and no one to answer phone. With only a self-serving counter operating and someone to just open and close the shop, the brand has lost its charm and definitely its services.