WHSmith

Not enough staff on the tills to serve customers and deal with self-serve till problems. They still have enough time to offer you cheap chocolate though. Seems like WH Smith's way of doing business - try to upsell while ignoring the basics.

WHSmith and Post office now together in the same space within the Mall. You can get good stationery and stamps

They have a good selection of books though it could be better as there are incomplete book series. Prices are reasonable and there are really good deals available but some of the books look a bit battered and beaten, seen second hand books in better condition than some I've found in store.

Purchased some cheap childrens books for my son around christmas time from here.

The post office section is small & theres not always staff around to help with self service Ive seen a few older customers struggle to use the machines with not help.

If this is the branch in the Mall, Luton then the store is in the process of having a Royal Mail post office counter installed at the back of the ground floor level. How this will work time tell. I went in the store to buy a Daily Telegraph and one or two books. In the lower level I was surprised by the range of books on offer, from classic literature to more populist fiction. I found a book about how WW 1 started and it's a great read, all the better for being 80% list price. ( ' Catastrophe' by Max Hastings).

The young lady (staff) is rude and condescending. Went there to exchange the world book day vouchers for my daughter and she was very argumentative trying everything under the sun to not exchange them. Funnily enough, I was there just the week before and the older lady of the staff was lovely and let me use another coupon without issues. This girl really needs a chat from her manager regarding her attitude or risk losing customers.

Not enough staff around to help and too much relianse on the self help tills by the staff. News alert not everyone likes, wants or able to use them.

Hand Face Space Consideration. The basement floor has been changed there is a smaller selection of books. There is still something for everybody in this shop.