Tesco Express

Got to the store today 20th May 2022 at 10:55pm, and was told by security guard and duty manager Jawad that the store is closed. Despite there being 5 minutes left of trading, they refused entry. When I challenged why entry is being refused, Jawad explained that there are too many customers inside. Other customers also wanted to enter the store all of us were told the store is closed and refused entry. We all protested and then were allowed entry. The duty manager unashamedly said it was store policy for this store. A culture of poor management and leadership has led to these behaviours. I asked for the store managers name and Jawad was reluctant. The store manager needs to wake up and see how his followers have created unofficial store policies to benefit staff at the detriment of poor customer service.

Why are the deliveries always coming around midday or 1pm?

This store opens at 6am and deals with a high number of commuters and students.. so why are there no sandwiches, pasta, proper drinks or fruit until midday?

Something needs to be done about this.

The new younger security guard (guy with messy beard and hair) is so disrespectful and I assume sextist. He's barged me, been very verbally aggressive and even ran over my foot with the floor cleaner while refusing to say excuse me. I've lived above this store for 3 years and never met some as disrespectful as him in this store.

The shop is falling apart with the exception of a few staff members.
Pictures of the shelves on Monday morning at 9am

Zero star from me , the staff is too rude , specially on the kiosk . I've been there 4 or 5 times , even I went there last night , the lady on the kiosk was extremely rude , will never go to this store again

All fridges in the store broke down because of the hot weather. Really?

Incompetent staff. Went here to collect packages and it was a disaster. Smh. Don't ship your packages here.

Rude staff and poor customer service. Was told off for using my own bag at the checkouts because apparently "it won't work".

Also, never buy meal deal items that require cutlery, as they never have any. You'll have to walk somewhere else to get it.

Such a very poor service! They don’t know how to balance the job! Disappointing experience!

Evri drop off out of paper for ages, still not replaced!