Waitrose & Partners Surbiton

They used to have a great customer service and very helpful staff not anymore. Always low on stocks specialy on fruit and vegetable section. It doesn't matter what time of the day you get there; they are short of stock. Staff are not helpfull at all.

Good shopping experience not the cheapest but certainly has a good selection of quality foods and wine. The fresh fish, meat and cheese counters are a joy.
Also, Well done to Waitrose for a great job in providing support to those less fortunate.

The store is tired and understocked. The cabinets, shelves and fittings are dirty and encrusted with grime. The floors haven't been properly cleaned in months. The 'partners' seem unhappy and take little pride in their jobs. It's a shame when a premium store can't get basic cleaning right.

Seem to have a few items on my list that wernt there, but instead we're replaced by other items instead, slightly confusing. The till I went to was not working properly and I really felt for the worker as it was holding her up! Nothing worse than working with equipment that is old and needs updating. Apart from that it was OK.

Always has what I want. Friendly staff. Great selection of cheese. Good quality fresh foods.

Customer service very bad also store doesn’t seem to have been cleaned for sometime

Free parking up to 2 hours (see pic), great location in heart of Surbiton, near the station. Medium size store with good variety of groceries and wide aisles. Shame the free coffee machines for loyal customers no longer available.

I popped into Waitrose with my two kids aged 3 and 4 months. Couldn't find parent parking so just parked in a normal bay, when I got out I saw this... Would've been nice if it was available to park in as there's not many parenting parking bays as there is!