Sainsbury's

Hopefully, this review will land on not only her manager, but also on higher rank manager desk as she deserves a huge praise.

Stenka, that's the name of a lady who was serving us on tobacco kiosk check out. We grabbed some clothes from upstairs and had some questions about returns policy (no fitting room), prices etc. which she explained all. Before paying, I scanned my nectar card to which she said make sure you are redeeming and saving your weekly points offers. I have never heard that before and been using nectar card for over 10 years now, not only at Sainsbury's but also other partner shops and no one ever said a word about it. Taken by surprise, I've let her explain to me in full details how it works.
Someone will say, oh he is praising her cause she told him something he did not know and now gets more points etc, but the way Stenka did it and served us throughout all that time was exceptional. She is a quintessence of what a great customer service should be like! When I complimented and thanked her on a spot, she humbly said its a part of my job to serve my customers in best possible way. She is one of those people that you meet on your way in life and think, if I will have my own business one day, I want people like her to work with me. An absolute superstar and thank you again for making what was meant to be basic shopping, a great memory of fantastic customer service provided!

P.S
Tu Clothing upstairs, would be beneficial for customers to have a sign on entry/exit regarding where you should pay as not only missing that, there was not a single person on the up floor level to answer any questions.

This Sainsbury is very slow at restocking their shelves, often during my weekly visits the store has a lot of stock missing! The shopping trolleys need cleaning and often have rubbish left in them, they also need more shopping trolleys for the size of the store. There are toilets in store but sometimes very clean but sometimes disgusting! There’s plenty of free parking as it’s based in a retail park.

Nice big store with a great range.
Two stars knocked off because the staff weren’t able to help with the EV charger. They have a few charge points but no signage as to how to activate them. Customer services told me to register but were unable to tell me where I register and how. They just kept on repeating: ‘you need to go and register’. I looked online and did find a helpful QA on the Sainsbury’s website which advised to look up the store and see facilities for more details. The page for this store doesn’t list EV charging details at all. So I finally looked at zap maps but wasn’t listed there either.
It’s a shame to have such a good investment in EV charge points but lack of training of staff to tell people how to use it or even a sign. Otherwise a good trip.

I like the wide isles , variety handy location. Car park is often very busy so spaces can be a challenge. Also the trolley collection areas are always full and poorly managed …repeatedly. A good store but just needs some thought regarding outside.

The selection of things available is amazing! Good quality food, along with gifts for Christmas, cards, crafts for adults and children, clothes, kettles, bathmats! The store is huge. Helpful staff too.

One of my favourite large grocery shops around. Big section of Habitat home merchandise, beautifully curated, medium upstairs clothing section. Wide selection of quality products, even niche stuff. 👍

The staff in the shop do an excellent job keeping the shelves well stocked and tidy. There are always enough colleagues available to help. 💁

The aisles are spacious and comfortable to walk around, logically sectioned, clean. I love using the self scanner through my phone Smart Shop app connected to the Nectar card - very quick and easy, never queues. 📱

A couple of downsides:
Often difficult to find a small trolley 🛒
Nearly always out of stock on salad 🥗
Meat, dairy and ready meal section is freezing, often colder than the weather outdoors 🧣❄️

Went in after a long time. Found staff are very helpful when asked about certain items. Aware of exactly where they were even though what I asked was not items that's sold often. There is plenty of parking but weekends can be bit busy.

As a Sainsburys it’s great, but the Argos just has horrendous queues even when doing a fast track click and collect.