Marks and Spencer
Holmbush centre, Upper Shoreham Rd, Shoreham-by-Sea BN43 6TD, United Kingdom
4.2
1 reviews
8 comments
RQW2+3J Shoreham-by-Sea, United Kingdom
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Monday: 8–21
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–20
Sunday: 10–16
Tuesday: 8–21
Wedneasday: 8–21
Thursday: 8–21
Friday: 8–21
Saturday: 8–20
Sunday: 10–16
Today, like any other day, I decided not only to do my clothes shopping, but also to have a small lunch. The lunch was delicious. But customer service in the cafe is very very poor.
We decided to seat on the a very comfy seats, which had just been vacated. After 10 minutes, we asked a staff member if they can take away the dishes, to which he agreed he was going to do it.
10 minutes later, our meal was saved and we asked again for the dishes to be removed. She apologised that they hadn’t had enough staff, and will take a little time to be cleared.
We finished eating and the dirty dishes from the last customers had not been cleared.
Surely, if M&S are to maintain their brand reputation and continue to enjoy the loyalty of its customers, all working for M&S should take an active role to ensure that they offer great customer service.
I have not been to a restaurant or cafe where it took more than 30 minutes to have a table cleared and ready for the next customer. I am still inside the cafe as I write and I would ask M&S manager to look into this.
I am keen to see M&S continue succeeding and I hope the staff will have a second look at their customer service. No tip was left on this occasion. It’s not in me to give one star, but M&S cafe, holmbush deserves it this time.
Hope M&S management appreciate you ❤️
I wait to hear
Fiona