M&S Simply Food

Absolute disappointment. Don't buy "hot" food there. In fact the food haven't cooked at the store. The staff simply put ready to eat products in the microwave and you pay double the price. Unhealthy and so expensive. Avoid. Don't buy "hot" food there.

No real checkouts, entirely self service. This store used to have a row of 8 or so checkouts, many of which were staffed during the day. But those days are gone. Now there's two walls full of robotills, users struggling to use them, 1 or 2 staff struggling to help those customers, everyone stressed and disappointed, trying to make the best of it.

Anyway, this store is now dead to me. Humans are an essential part of the checkout experience. Marks & Spencer's have chosen the side of the machines. Their commitment to refrigerating almost all their products demonstrates a lack of regard for the environment and society at large. Enough. Stop the madness. No more.

Fantastic store that has some good prices! It’s lacking in a freezer section which is a shame! But canned foods are dirt cheap in here.

Has a card section and little accessories.

Has a decent little array of vegan foods and the shop is spanned over two floors and connects directly into green park tube station so it’s very accessible.

Open good hours for locals and people passing though.

Is fully served with self service checkout which I absolutely love to see! More humans can go an enjoy their pleasure and leisure time without having to do that task of a machine. It’s the way of the future! Maybe train the few store staff you have in mechanic and electrical skills so they can fix and maintain the machines tho.

clean and tidy, a lot of variety, lovely staff however you need to retrain how your security guards operate. I was followed continuously around the shop, every aisle, upstairs and down, every item i picked up. bare in mind i have been shopping here for the last 4 years and even familiar with the self check out cashiers. I confronted the guard and of course he denied he was watching me. I received an apology from the lady who recognised me. really the guard should apologies but he walked away. anyway. decent store.

This is the nearest M&S in the area and no other choice around. 2 floors but when you pay your items, some staff are not properly trained and they just intervene with our saying are you ok or can I help help you? Also I hate the camera mirrored in your face everytime you pay, it goes to show the area is full of shoplifters but also annoying that a CCTV is not enough and need a camera infront of the till. They should put a notice that this camera is for security purpose only. They should put everything in package so it’s all barcoded and no need for the camera at the till.

Little Indian/Bangladeshi guy with glasses needs to be fired right away, never encountered anyone so rude! It literally came over and took bags from my self service which messed up the machine and then walked away. Fire him.

I visited this place on 19th September around 3pm the security guard was really friendly and nice, the cleaner was lovely I had a laugh with him and the staff in the cafe made me a gorgeous cup of coffee and was really friendly. These people should be commended for their hard work and they made me feel like a really valued customer thank you for an excellent service 😀

Only one or two workers in their staff knows how to make real blends of coffees. Most of the rest adding much hot water and no enough coffee or milk up to the standard depend of the brands. Most of mornings it serves by unskilled members of them.