M&S Simply Food

Food quality is excellent - as you would expect from M & S. Staff are very friendly and always strike up a conversation. The bakery at the back sells delicious breads. There is a good wine selection although the wine shop across the road has better quality and prices. There are often some good multi buy deals that you can freeze at home such as their deli meats. The only downside is that there is often a queue even when the shop is quiet during the weekday. It would be much better to install a few self service tills as there are often a lot not open and they have the space (eg there at usually only 1 or 2 staff members in the express till area).

Good quality food and some really nice ready meals. The store could do with some self service tills as it does get quite busy at times. Staff are always very helpful and store is well stocked.

They have a car park to the rear, pay and display and you get the ticket refunded at the till. Options to order online and collect in store.

New tills in the store. More trouble than they are worth. Even the staff couldn't cope with them. If they are going to go down this route make all of them cash and cards. Not either or. Spent more time queueing for a cash till. Not the best time at this store. Also staff and their trolleys in aisles sticking up shelves. Why cannot this be done before the store opens. Allowing staff to be be available to operate tills.

The opening times are quite good, however the staff are so unfriendly and rather weird. They constantly just gawp at you if you make polite eye contact. Nothing compared to the fantastic Customer Service at the nearby Waitrose store.

M&S does the best cream slice (in my opinion). Excellent quality food. Well organised, store.

Absolutely appalled by the service I received on 13/12/21. I had picked up the wrong item and hadn't realised until I paid for it. Asked a assistant called Jaqueline if I could swap and be refunded the difference of 30p. She huffed and said "you have to go to the customer service desk" which I then did. I was then greeted by another assistant who informed me she had to get someone else to do it, which was then Jaqueline (not sure why she didn't do it for me in the first place). She then stormed over clearly irritated with me and said "for gods sake" under her breath. I then asked her if I was causing her inconvenience and she then said "i'm doing it for you aren't I?". She then proceeded to give me incorrect change of 15p refund in 5p coins I then corrected her on this, she then threw down 6 x 5p coins on the counter. In all my time using this shop I have never experienced such shocking customer service. I was absolutely gobsmacked with her aggressive tone. I spend a lot of money in M&S, but regardless of this, no one should endure such behaviour for a simple return request. This lady clearly needs to be provided training in her customer service skills. A complete let down to the rest of the team in the shop, and a totally awful representation of the brand. I used to work for M&S for several years and never witnessed any colleague behaving like this.

lovely clean tidy place to shop. Staff are friendly. food is great. some food can be expensive. But you get good quality and taste.

Terrible experience this morning with this M&S on my first visit ever. Not going back for sure. The parking machine wouldn’t take the card payment, so I went inside to get some change, but the staff were very unhelpful so I left without buying anything.