M&S Foodhall

A very nice small but well stocked M&S with a friendly staff. Car parking available.
The quality of the fruit and vegetables in my opinion can't be beaten.
So many new and innovative products available regularly.
Also getting much better for vegetarian and vegan food.
With a lot of products they are really great value for money. This French cheese board selection is extraordinary the best I have ever eaten. Also this is the new Best Ever smoked salmon and it is never tasted better

The shop is fine but DO NOT PARK HERE

The car park is run by an third party and I now know 2 vulnerable women that have been scammed here. The card payment machine “eats” their card and then When they go inside the card is taken to a cash point. M&S need to cut ties and protect customers.

I was outside and the security guard told me to go away because I was with my dog disgraceful.

I was shopping at Marks and Spencer’s Mill Hill today and one of the staff members, Kerry, was very rude to me when I asked her why there was no tills open. She responded by shouting at me, with an aggressive tone of voice, asking humiliating and rhetorical questions such as “am I an android” “you didn’t ask me” “can’t you see I’m the only one here” She then proceeded to walk away continuing to mumble under her breath. In all my years of shopping here, never have I met such a foul member of staff.

Went to pick up an online order waited 20 mins to be told item wasnt there. Left my name and number for them to call me back no one called. Chased complaints department to see where my order is they told me they couldn't really help me.

INFESTED FOOD!
Bought a number of large Belgian chocolate biscuit 1KG tins at the end of November as Christmas treats and possible gifts. Obviously not all could be eaten at the same time. I opened one of the tins just before Christmas and was shocked and disgusted to find a huge spider inside the internal plastic wrapping as soon as I removed the wrap. The spider was quite active and quickly ran away. The following day I went to M&S Mill Hill Broadway where the goods were purchased. I was told that they have no stock of the mentioned item and to come back another day for exchange. In the new year I had a prolonged ear infection so I was not fit to go out due to cold weather. Yesterday I went back to the branch to exchange the infested food but was shockingly refused an exchange or refund by a lady by the name of Mary-Jane who claimed to be the branch manageress (more like a customer deterrent than a manager). I explained the scenario in details but Mary-Jane was not interested to resolve the issue and she lacked the very basic customer relation/satisfaction skills. So I just left the tin of chocolate biscuits on the counter as I was not prepared to eat infested food, and left. I am still shocked as how I have been treated by M&S, the most expensive food retailer selling infested food and not willing to at least honour customer's statutory rights. Customers are always wrong at M&S. Shame on you M&S! I will never buy anything from you again!

Lovely shop. Very friendly staff.
Always fully stocked

Love shopping here- all the staff are so friendly and helpful. We are always greeted and warmly welcomed, especially my little girls. Simon and Nancy are particularly amazing! Polly Anna and Kerry are always so lovely too xxx