Tesco Esso Express

Small but well stocked. Staff are always around, and most tills are open when the shop gets busy. Reasonably competitive petrol, but not the cheapest around.

I love going here with wheelie, I am on a level with all.lower shelves & have always found it to be well stocked. If u find items @ a higher price , bear in mind their size, they r not in a position to bulk buy. I noticed comments about over-cooked bakery items, I have never found this to be the case , at least they do try .No-one forces people to shop here ; they r near a large housing assoc.estate & I would imagine they r a god send for many young mums. Well.done!!

Make sure you keep your receipts when you visit that place i went to fill up my car petrol in november 2016 and i received a letter from a dept collector at the end of january 2017 to say that i didnt pay for my petrol adding an extra £40 administration fee on top of the petrol amount. I went in the store staff was not very helpful..the security lady told me that she has reviewed the cctv already and she didnt see me paying for the petrol..luckily i still had my receipt in hand after 3 month otherwise they would have ripped me off £60.54. I made a formal complaint to their head office and received an appologies over the phone from the store manager after 2 week. Not sure if i will be visiting this store again!!

The Staff are very good and the service is excellent. Three issues I would like to raise though.

At the cashier's position near the window there is a sound which goes off when a Driver fills up at the petrol station. This sound must have some effect on the staff working at this position.
The second point is the Drivers parking on the at the parking area along the front of the shop, which is reserved for pedestrians going into and out of the shop and the management doing nothing about it.
The third point, or complaint, is the way the Shop and Petrol station have been closed for refurbishment, without any Notice or any information especially on how long it will stay closed. This is our most important local shop and the only petrol station in Edgware. It enjoys total customer loyalty of the community around. It is therefore a shame that Tesco can treat its customers this way.

Went in around 11.50pm (27/08/2020) when I was rudely stopped by the shift leader stating you literally have 1minute to buy whatever you want. Since they rushed me, I forgot to buy one item and I literally tried to walk back in and they didn’t allow me to. It was 11.54pm. I stood there telling them that I still have time since the store clearly says it closes at 12am. I waited till they came out to get their names to complain and the guy that served me behind the tills responded back very rudely “why should I give you my name. You’re just so petty coz you couldn’t buy one more item”. The shift leader said by law he can close 5-10mins before. I was shocked by the sickening customer service. Absolutely horrible service. Gone are the days where staff goes an extra mile to make customers happy.

Meal deal at lunch time you never find good offer if you don’t eat meat they stoped doing prawns sandwich or salmon .
When you go to pay It always one cashier. Open trying to serve two to 3 ppl on same time rushing you in same time witches not here fault but when it’s busy should be more ppl at the cashier or just do self payment witches easy for everyone .
The security guys for years they been changing ppl at this Tesco sometime you feel like hi follow you when they don’t know you are regulars witch change your experience of shopping at Tesco .
One more thing petrol price to
High at this Tesco

Lousy parcel service! Every time I want to return a package they always say that the machine is broke.
I don't understand why they offer a service that they can't fulfill or satisfy their customers.

A very convenient shop when the nearest other one is either in Stanmore or Edgware (Sainsbury or Lidl). Avoid at 3pm when students from the nearby school come out but overall well stocked