Marks and Spencer

First off this is one of the nicest buildings in Oxford Street.
There are two entrances.
The main one on Oxford Street and the other round the back on Great Marlborough Street which gets you to the lovely Food Hall quicker.
What can you say about Marks and Spencer! First floor is first port of call for socks, underwear, shirts and of course ladies wear. Still good quality clothing and the staff are very helpful and service is good. Then of course there is the Food Hall in the basement.
Typical Marks and Spencer quality and do all my small shops there.
Highly recommended
Still shopping here so loyal customer and the staff are very helpful
Best to go earlier in the day as it can get very busy

This can get quite busy but is a nice place to rest for a while and prices are quite reasonable. Be aware that a bathroom is a couple of minutes walk from the actual cafe

I had 5 mins to buy an off the peg suit for an emergency situation. I asked a member of staff who was talking to another member of staff about getting a size in a certain suit. He replied that he was going home. Another chap helped me by checking availability on an app & saying they didn’t have it. No other dialogue. I found one similar in the right size, bought it without trying it on and it fitted perfectly. Customer service has become dire though. The cashier was friendly. That’s it.

Appalling on every level. Having been to marks and Spencer stores across most of the U.K., this is by far the worst.

There was not a single bit of warmth, kindness or basic customer service on any level. Specifically at the cafe on the top floor, the service was shocking. The server was rude and cold and made us feel unwelcome. We then sat down to very very dirty tables, in a dirty environment (floor, chairs, tables, were filthy).

The food in marks tends to be of a good standard no matter where you are. The toasties we ordered came under cooked and stale, after one bite we threw them out. We would have to make do with the scone we purchased …. Unfortunately the scone was stale also and we threw that out.

It amazes me a big brand in a high profile location does not seem to care about any level of customer service, any level of food quality, or any level of cleanliness.

Good selection of high quality clothing, including head to toe putfit for working in the office. Efficient cashiers with a smile, not many floor assistants- be reasy to hunt for them. There's a food shop and a cafe.

They always have good clothes. Well quality checked. Never disappoints me. Keep up the good work. I bout some good chino trousers. 🙏🏼.

Had the pleasure of visiting the Store yesterday, may I congratulate your wonderful customer service I spoke with a female team leader Pierre.
Wonderful service five star

M&S staff are amazing ,today I went to M&S to get a water because I was very dehydrated because I had fasting blood test at hospital and didn’t eat and drink from day before when I went to M&S suddenly I feel very dizzy and shaking and about to faint ,but staff run to me and helped me and brought me a water and chocolate, she was amazing and kind and did not let me alone till I got better I asked her name but unfortunately I forgot it Just want to say thank you so much ,you are wonderful , and thank to M&S for amazing staff