Marks and Spencer

Not great COVID precaution considering that most of the customers are older. Staff is not wearing mask behind the till, when asked to put mask on the staff insists that she doesn’t need to if she is behind the till. No NHS track and trace integration. A weird QR code to enter detail for contact tracing - again, not as accessible to the customer group. No one checks if contact detail has been entered before entering the cafe. Disappointing and alarming for a place that has so many older clientele.

I had the best experience shopping there. I was helped by a lovely lady named Nkoyo. She was very knowledgeable on where I can find items I was searching for and helped me picked best suites that fit so well. She definitely delivered 5star service

Good place, with nice food in the cafe. A large selection of good clothing and a food section as well. Lots of parking as well. However I did have a very small bacon bap here and it didn’t exactly match the image of it on the wall 😂

I bought 5 items from this wonderful store last week, returned 1 item today. I forgot to bring the original card I purchased the items with. I was served by a lovely lady called Nyoko who was so efficient and helpful, she was able to process refund to my other card. Thank you so much Nyoko for your professionalism and excellent customer service.

This M and S is medium size store. It has very basic selection of clothing available. The children section is OK. The home section is very small and the products are very dusty.
The staff are polite and attentive. But the store is always quite stuffy.
It has a cafe with comfortable seats upstairs. It is nice to have a piece of cake and a pot of tea with friends.
There is a food hall with good selection of food and wine.

My local M&S is this one. Always come here. Cafe is very nice. Good range of magazines/trading card collections next to the till. Big parking. Would recommend.

I went to try fitting service for the first time. I was attended by Nadia, the star. She made me feel very comfortable and confident about me. She thought me inside and outside of fitting and how to wear properly. I have learnt my body parts entirely in a new way from her today. She explained every different products she thought would be perfect and close to my preference. She not only helped me with size, but also different line of M&S products. She explained how to choose next time and check the fittings of them are right. She also putted me on system so that the information don't get forgotten to refer future purchases. Obviously, I was wearing ill fitted clothing for years, so it was a life changing experience. She is definitely doing an excellent job in her role. I simply cannot thank her enough for that. Best wishes for her. ❤️

Was helped by a lovely member of the team (didn't catch her name sadly).
Came in for an item I saw online which was in stock, wasn't on the shelves and the lady went up twice to the store room to get the items I wanted. So very grateful!