Marks and Spencer

Love marks and Spencer in general and I quite like this branch. However the men's section is nit very good. The children section is fantastic.
The foodhall is fabulous. Parking is a problem.

Old security guard follows and harasses me around the store aggressively and compulsively every time. Very annoying and uncomfortable shopping experience. I dressed well with no bag and had an entire basket full of shopping. The top dog of racial profiling by a black security guard. Disgraceful behaviour reported to head office. No response from the manager.

I wanted to purchase bread, but sadly was put off by the appallingly unhygienic display.

Not sure how this store design has passed - it has a bread display at foot to bottom height. But as if this isn’t off putting enough, there is no glass divide or panel protecting it from coughing and sneezing customers.

Not in a single country known for bread (Germany or France for example) you would find a bread display at lower body height - nor entirely open, facing the customers without protection.

The bread display is traditionally behind the bakery staff at head height, where customers can see, chose and get it wrapped. An unhygienic, uninformed and not fit for purpose display really negates the purpose of making good bread in the first place - which is a great shame for the product.

Generally a incredibly poor experience in M&S Islington. I bought two pairs of trousers at the beginning of the week, in the knowledge I would be bringing one pair back. The cashier who served me was polite courteous and a joy to be served by. When I mentioned about buying two sizes she told me it would be relatively easy to return the pair which doesn’t fit; how wrong she was…
I revisited M&S today to return the pair that didn’t fit and was met with a incredibly rude individual (I can’t remember her name but she had short red hair). I patiently waited at the till whilst she folded clothes for the next 5 minutes, after which she ever so graciously told me to ‘come over here then if you want me to serve you’. I gave her the trousers which I wanted to return and explained to her I tried them on but unfortunately they didn’t fit. She insisted to me that she wouldn’t be able to accept them as they had been creased and therefore weren’t able to be resold. She then requested that her manager came over to inspect the creases, after which he concurred that they weren’t able to be returned claiming if they are creased then I’ve quite clearly worn them on multiple occasions. The only time I removed the item from the bag was to confirm which size trousers fit me best. The whole conversation was particularly unpleasant and the way they went about the situation was just rude. If that’s how the individuals choose to treat their customers I’d hate to think how they treat other staff members. I’m overall really disappointed by the level of service and I think the individuals involved should be embarrassed by the way they portrayed themselves. They have really tarnished my view of all individuals working there which is a shame as I’m sure some of their colleagues are as attentive as the first lady who helped me. I categorically refuse to return to the M&S in Islington. Please avoid at all costs.

Visited for a fitting today and was looked after by Dora, she was so lovely, treated me with care and I felt very comfortable. Spot on fitting and I even bought some Bra's. Thanks Dora!

I just love how attentive the security guard is. It makes me feel much safer when he is breathing down my neck and bumping into my backpack seemingly on purpose, reassuring me of his presence. I do not get this kind of special treatment at the neighbouring Sainsbury's and Waitrose. Nice one M&S, you really know how to make a boy feel special.

The store is okay but the only thing which is really annoying and making me uncomfortable is that whenever i come to buy something the security guard literally follows me around even if i’m with someone or not and watching my every move. He really has this paranoia that I’m going to steal something. I don’t know what this man is on.

We normally have a good experience here but our evening was ruined tonight by incompetent staff that had us waiting a good 15 minutes to get something as basic as a receipt (our right as customers). We were frustrated and in return were treated aggressively by store manager Victor W - barely unapologetic for such a service failure. Clearly some staff training is needed here.