Marks and Spencer

Good branch of M&S in the heart of the town. Yes, it's expensive in the store but you get what you pay for. Food second to none, decent quality clothes. They could be a lot more fashionable admittedly, but this is M&S. It generally caters for older generations.

Visited today with my Mum...we usually enjoy a Scone, clotted cream and jam, however today's experience left us not wanting to return.

Refunds & exchanges on 1st floor is just to join the checkout queue. Its 25 people deep and nobody seems to be supporting the till staff to take the weight off. Racking up parking charges....

Always good but food hall in Bury St Edmunds could be bigger.
Always busy and a bit cramped but then that's a good sign!
Generally speaking, everything is best quality.. as I get older I don't find the fashion range is really for me.

Cafe visit today 20th January 2023. No hot food, no saucers for cups, no plate for sandwich.

M & S Bury St Edmunds has been a part of my life since childhood and they came up trumps yet again. I had a £10 budget for a Secret Santa gift at work and after searching all over town got more than I needed at this store. I got a lovely quality scarf 30% off meaning I could purchase a better gift for less and even managed to find a bag of chocolate treats with the change to tuck in with the gift. Believe me, I tried and I couldn't get that anywhere else in town with the same quality. And I was confident I could include the gift receipt though I doubt it will be needed! Thank you M & S for great value and quality and for being everything I needed just when I needed it.

Absolutely disgusted with the customer service at Bury St.Edmunds branch.
Worse part is I have previously worked for M&S in central London and I know this level of customer services is an absolute NoNo ! Especially under the current circumstances of Covid 19!

I would advise anyone to steer clear of this branch ! unless you love being served by snobby nose customer services assistants you may expect of days gone by. 😂
Disgusting attitude and a total mess of a store. I am happy to say I will never step foot in that store again.

Whilst i like the food hall and generally the service at this store, it's remarkable how one person can let the whole experience down. Have just had an appalling experience in the self-service area, with the most insulting, patronising and rude staff member serving there. I will avoid the whole store from now on.