Domino's Pizza - London - West Drayton

Really bad customer service. I am a regular customer and I order ones in a week a pizza and a side. Today I had a collection order and when I arrived home I realised that the side order was wrong. I tried to call them and the member of staff said that he will try to deliver the right one in 15min to my home. I was waiting almost 30min and I called again in. The guy on phone was saying please talk to manager then cut of my phone. I tried to call them so many times after but they ignored my phone call, I lost basically 5 pounds worth of food. I am sure the guy who I was talking to is the tall guy with black beard…I am sure with the voice! I am so disappointed, will definitely forward it to head office!!! I have all recording how I made the call and what kind of respond I got. If you wanna lose money then please go order there. It’s ridiculous!!!!!

1 service are good, however if you ask for name who serve you
Answer will be' im not gonna tell you'. This is not how you treat people who do your salary. Not every one want get you in the bed. Something changes past years. No name batch at all. Nowa days as a customer I would like to know with who I speak.
I'm not sure if Mr Tom and James Monaghans would like it.
However if I don't look at that pizza dough was 6 days old , still tasty. Chicken kickers supposed be 7 it came with 6. Lady at makeline was swapping topping from one pizza to another in front customer. Mixing beef and pork. No respect to religion's at all. Waiting time: been told 10 minutes. As you could see on screen there was only 4 pizzas before took 17 minutes .
3 pizzas in 39 seconds doesn't apply here. Also alcohol sanitizer used for hand and than touch to dough. As I mentioned before wouldn't recommend for Muslim people. Even lady who served and made my smile, doesn't change fact that customer service and food wise in local domino's is very low. It's shame Domino's lost it's standards 😕

Shocking customer service said it was delivered half an hour later still no pizza even though it's only a 5minutes walk away. We did go in for collection before but they weren't interested so decided on delivery once home. Called several times eventually they answered and knew exactly who it was even quoted the address but they didn't care just said oh we are busy. Finally got the pizza after an hour and it was cold bearing in mind it's only a 5 minute walk away oh and it's the start of the heatwave so it's not snowing outside, shocking service don't waste your time I would've given no stars but you can't

Waited over and hour for delivery on a mile a way.
When food was delivered items missing from the order.
Delivery driver didn't care and basically walked off after telling me to call the shop.
When called the shop they didn't even know what to do about it
Then decided the eould send missing item half hour later.
Will never order from here again as the food wasn't eaven hot.
Very frustrating

Save your time and do not order from here. They show 30 minutes upon ordering on the app and once they have got your money then they have upper hand.your food will arrive if you are lucky enough in 1 hour and 30 minutes. I have made this mistake few times before, but will never again. Please kindly save your time.

If I could give no stars I would. We waited 2 hours for a pizza. When I chased after an hour, they said they were in traffic and it was on the way. This was a lie as I checked maps and there was no traffic. I called again and they said they're still stuck in traffic. On my 3rd call, I get told they cancelled my order when I chased the first time. Now I have to wait 5 days for a refund! Ridiculous service from Ray (if that's even his name). I won't be ordering from Domino's again!

By far the worst domino’s I’ve ever ordered from! The poorest customer service, not one member of staff care about anything. Where are domino’s qualities and behaviours ? This franchise and representative need to find some leadership. Absolutely disgusted

Consistency at the best in always delivering half baked pizza with raw onions and other veggies. Less chicken. Not at all happy, quality being degraded in an year..