Hi [customer name], At Domino's Pizza - Lancing, it is our goal to ensure a positive customer experience. We are very concerned to hear you were disappointed with our service and we really want to put it right. We are sorry to hear about the concern you have raised. Please give us the opportunity to investigate the issue as quickly as possible. In the meantime, thank you for bringing this to our attention. Your feedback helps us to maintain the high standards you rightly expect from Domino’s.
Ian Chesnais316 days ago
One of the worst and most surreal customer service experiences I've ever had. Tried to order a collection online only to have it rejected, walked in and placed an order for one large pizza. After waiting 10-15 minutes it appeared the order was ready only to find out he hadn't started making it so I asked for a refund, it was at this point we went through a rollercoaster of the server arguing, pleading, bargaining and emotional blackmail to keep me from requesting a refund. He took my phone number and email address to process the refund only to use the phone number to call me at 20 past midnight. Went into branch this morning to follow up on my refund to find the same person there and now he claims to be manager which I was gobsmacked by. To top it off the money from the online order is showing as pending on my card so I've got 2 refunds to chase.
ThunderFuck McPickUpTruck316 days ago
Took an hour and a half for a pizza to arrive. We literally live not even 10 minutes away. Unhelpful when called, never on-time from this store quite annoying everytime. Not worth the wait order from elsewhere
David Mills347 days ago
Stuffed crust isn't really stuffed, not like Pizza Hut's. Delivery service when offers are on is a joke, had to ring up as I waited over an hour for it to be delivered. Won't use again
Leo Michael1 year ago
Good pizza. Good price. Quick. What more can you ask from dominoes?
Adam denyer1 year ago
Terrible service, over an hour late. When called all we got was a load of lies, different people telling us different things. Not happy, management is rubbish
Gail Forrest2 years ago
Appalling service. Over one and a half hours. Quoted 15 to 30 minutes delivery. When rang they did not want to know. I insisted on a refund. Will not use again. And its minus 1 star.
Scott Callister2 years ago
Terrible customer service. Over an hour to not get anything delivered. Had to phone up 3 times. Staff could not care less.
At Domino's Pizza - Lancing, it is our goal to ensure a positive customer experience.
We are very concerned to hear you were disappointed with our service and we really want to put it right. We are sorry to hear about the concern you have raised. Please give us the opportunity to investigate the issue as quickly as possible.
In the meantime, thank you for bringing this to our attention. Your feedback helps us to maintain the high standards you rightly expect from Domino’s.