Domino's Pizza - Kings Hill

Placed my order on the app and received an order number. The dominos delivery tracker didn't update so I called the store. No order came through to them and they wouldn't take order over the phone as they were too busy to speak to customers. Asked me to re-order on the app that had stopped working! Manager advised I wouldn't be charged as payment pending and would be cancelled their end, but I have been charged £30 and chasing a refund.

As a family we order from here about once a month for the past 2yrs. Have always been satisfied, delivery time is usually within 45mins even on busy weekends, and the delivery staff have always been friendly.

Food was lovely and still hot, delivery driver polite friendly and helpful.

This store is customer service at its worst. Charging for delivery now, but still incapable of delivering a correct order of overpriced pizza. Offered a free delivered pizza but on attempt to claim, this store couldn’t stand by the offer. Out of principle I shall no longer use them.

Its a Domino's, it sells pizza, its on Kings Hill, it's not bad? Oh and salt, get your annual salt intake with every large pizza 🤣

Absolutely rubbish. Tried them a few times and for the third time they’ve missed items off the order. The last time this happened I phoned and spoke to the manager who said she would refund the order then said she mis spoke and couldn’t do that so would have to send the missed item out 30mins after everything out. Then when it did arrive it looked like it’d be dragged along the floor. Avoid at all costs.

I get the impression they use the bare minimum
of the ingredients advertised on the topping . Smallest chunks of one or two pieces! On each slice A 9 inch pizza cost nearly £20 with coleslaw and it was mainly dough!! I think there should be a minimum that’s allowed to be used for the prices paid! I only use the place if I’m starving and don’t want to go out! Like most things up here a rip off as they think everyone is made of # money!

Rude and aggressive staff. Multiple errors on my food, when I phoned the store to complain I was dealt with by a rude, careless manager (Dan) who started swearing at me when I told him his attitude was awful. Visited the store hoping for an apology and the manager continued to give nothing but attitude, laughing and saying that he didn't care about swearing at me down the phone because 'I started it'. His attitude and language was absolutely disgusting, didn't get a single apology for the food being terrible OR for being sworn at down the phone. Not the first time I've been disappointed with the staffs attitude, but certainly the first time I've been sworn at by a manager.
Avoid this place at all costs.