Domino's Pizza - Maidstone - Barming

All of the team are brilliant and we are more than happy every single time with our order.
Plus the manager is amazing!!

Ordered two large pizzas.
Received one large pizza and sides....
Horrible customer service.
They did not even try to sort out the problem.....
Never gonna use them again...
Thank you for ruining my Saturday family evening.

Waited over an hour only to find order delivered elsewhere. They did resend but waiting nearly 2 hours for food is not good

Great service and customer service, delivery time could be better though

The pizza it is very good
The stuff inside very friendly, very good management
One of the best team ☺️☺️
See you soon 😘😘😘

Really good food plenty of it and piping hot

Very bad experience talking to the manager over the phone. Been a client of this branch for nearly 2yrs and not sure whether this one incident should stop me from being a client anymore.
The incident is this, as always i ordered for the usual 2 large veggie pizzas with dominos herbs on both of them and a large extra dip. Half-way through we felt the dominos herbs werent there, only to be later realized it wasnt added enough. But before that incalled the branch to check whether it was added. The manager was connected and she was simply rude in her tone stating..."i know i added them. If you want we can make fresh pizzas even if it was half finished, but if we found later that it was added, we will register in our system that you LIED".......
Then when i stressed it might not be the case, again the response was "probably thr herb wadnt enough, so i need to order twice the herbs"

What sort of a stupid response is this?

Btw in 2yrs of nearly buying pizzas here for nearly 40-40 times and being the first call as a feedback that they forgot something, i expected a courtesy of taking it as a feedback.

Im not a begger expecting some fu&*%g free pizzas here....

In short the so-called Manager needs more training on how to respond courteously. Expect the franchise owner to hear the recorded call (if it was) as they usually do for "quality and training purposes", as to how i asked her queries/sought clarification and how she responded.

Btw the 3 star is as i mentioned earlier is for past good experience.

Arrived within 20 minutes of ordering, all correct and hot. Very impressed for a Saturday evening!