/England/Takeout restaurant

The Grill - Staines

4 Station Approach, Staines TW18 4LY, United Kingdom

The Grill - Staines
Takeout restaurant
3.3
69 reviews
8 comments
Orientation directions
CFMW+3J Staines, United Kingdom
+44 1784 449731
thegrillstains.com
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Monday: 11–21
Tuesday: 11–21
Wedneasday: 11–21
Thursday: 11–21
Friday: 11–21
Saturday: 11–21
Sunday: 11–20
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Salma A
Salma A302 days ago
I ordered a doner which was not fresh, the salad was a few shreds of capsicum the rest was all brown gone off lettuce. I called for a replacement which was promised. 1 hour later, no food, l called again but no answer. I called 4 hours later and someone picked up. He said you'll get the food in 10 minutes, at that point l didn't want lunch at 4pm so asked for a refund and was told I'd get a refund. Upon asking how the refund will be paid the guy had the cheek of hanging up on me. Giving him the benefit of doubt l called again but no-one picked up. I have never seen such rubbish customer service in my entire life. The staff are so rude and unethical. I'm surprised this takeaway is still open, I'd have given them zero stars if I could. It should be shut down. Will never order from here again it's an absolute joke.
Rudi Matull
Rudi Matull302 days ago
Three chicken meals, all off, most likely rotten sauce, smelling of cheese. None of us could eat it, had to throw away the food. Nice and friendly service though.
Ian Ford
Ian Ford333 days ago
Can't tell you about the food, didn't end up going in due to seeing staff in the shop cooking with tops off. Chest hair with your chicken, lovely.
Monika
Monika364 days ago
After I placed my order I’ve read reviews and I was unsure about the food and delivery time, but it turned out to be quick, very tasty and fresh also I was given free ice cream which I found cute!! Thank you I would highly recommend this place :)
Captain Pnut
Captain Pnut1 year ago
Decent guys! Ordered a few times while moving in not too far away. Top fella with good banter and great food to match. 👌😔👌
Rachel Mcilhargey
Rachel Mcilhargey1 year ago
Amazing place. The staff are lovely. One of the guys always has a conversation with me every time I go in there and asks about my day. He’s so friendly and sweet. Food is really good. Never had a bad experience with them and I go here quite a bit because it is amazing. Would definitely recommend
Have You Washed Your Hands?
Have You Washed Your Hands?1 year ago
Great food. Very happy with the delivery via Uber Eats for my poorly friend. The gentleman who answered the phone also is polite and pleasant. The staff read notes and made my friends day by writing something nice on her wrap packaging. Thanks guys. My friends family will order again from you in future as i'm not personally in the area. They like your food. The delivery arrived hot and the food was tasty.
Nadia Pokora
Nadia Pokora2 years ago
I DO NOT RECOMMEND WITH ALL MY HEART !!!!!!! 3 HOURS WAITING FOR FOOD AND IT IS NO STILL !!! The person who picks up the phone from the given number said twice that the supplier will be in 10/15 minutes, the third time I called asking how long to wait, no one answered the phone anymore. Total disapproval of the customer, if it was about me, would not be a problem, as the children were waiting for food, and at this point I ordered pizzas from the nearest restaurant, because we are hungry !!!!! I DO NOT RECOMMEND
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