Fishsmiths
15 Main St, Newbold on Avon, Rugby CV21 1HH, United Kingdom
4.5
169 reviews
8 comments
9PR9+2F Rugby, United Kingdom
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Monday: 12–21
Tuesday: 12–21
Wedneasday: 12–21
Thursday: 12–21
Friday: 12–21
Saturday: 12–21
Sunday: Close
Tuesday: 12–21
Wedneasday: 12–21
Thursday: 12–21
Friday: 12–21
Saturday: 12–21
Sunday: Close
Seating outside . Front of house .
Very welcoming and smiling service.
I ordered a 'Doner' Kebab this evening and it was a shambles your staff member dropped the ball.
First the lady took my £6 from my card .. no problem .. then she filled a paper bag with all the salad from every bowl !! odd i thought .. Then i watched as she filled a polystyrene box with kebab meat from the heater.. I spoke to her and repeated my order. I animated that a 'Doner' comes as a toated pitta, usually filled with letuce, cucumber and tomato and the meat. So she chalenged me, saying that she had asked me bla bla bla , i could not understand her very well. I told her that i could hardly understand her, and she apologised. She emptied the meat back into the heater and then put what i asume was a toasted pitta (small) into a smaller polly tray! she then put meat from the heater unto it. She asked if i wanted Chillie sauce, I said yes please, just a bit ..... In front of my eyes, she smothered it in Chillie ! .. She absolutely spoilt this dinner. I got home and had to scrape a load of it off. The salad had gone quite slimey in the paper bag and the poly tray had a bit of a pong to it. ... They say youre only as good as your last job ... This performance was disapointing ... uncaring staff member, cant converse in clear English ... she should understand that if you provide a service, you should listen carefully to your customer.
A proper Doner Kebab should be wrapped in paper, not boxed in stinky polystyrene .. and large means large.
Photo with chillie sauce spooned off, slimey salad tipped from the bag onto plate, and theres a tiny pitta under there somewhere.
Dissapointed with staff member... doesnt listen, doesnt understand or speak English well. £6 wasted.