Domino's Pizza - Retford
6 Spa Lane, Retford DN22 6EA, United Kingdom
3.4
75 reviews
8 comments
83C5+C9 Retford, United Kingdom
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Monday: 11–22
Tuesday: 11–22
Wedneasday: 11–22
Thursday: 11–22
Friday: 11–22
Saturday: 11–22
Sunday: 11–22
Tuesday: 11–22
Wedneasday: 11–22
Thursday: 11–22
Friday: 11–22
Saturday: 11–22
Sunday: 11–22
We've been here many times, but yet they somehow manage to mess the order up every time. Sometimes it's just 1 topping missing, sometimes it's been an entirely different pizza to the one ordered. A couple of times we've found short curly hairs in our food too. I genuinely can't remember the last time we ordered a pizza from them and got exactly what we ordered.
They seem to not have enough drivers as the tracker frequently shows our pizza sat on 'Quality Control' (which is just a hot plate while they wait for a driver) for ages, meaning our pizzas are never hot when they arrive. it would be good if someone actually did check the quality of the pizzas while they're sat on the hot plates, maybe then they wouldn't send out so many incorrect pizzas with hairs on them.
We've boycotted them once before for a few months, but upon returning they seemed to be even worse than before. We are now permanently boycotting this Domino's. I do not recommend at all.
This means it was sent all the way back to the store and when I finally rang them to ask where it was it was (as it was over an hour since ordering) they explained to me and re-delivered, but by that point the food was room temp at best. Normally had a good experience in the past, but you really need to change your delivery practice going forwards
Update: I emailed the area manager about the above and they couldn’t have given less of a toss. Said our attitude wasn’t acceptable but it’s not going to be if you’ve just stolen my money and refused to give it back. Plus what about the attitude of your staff member who has a role in customer service? Seems like they’re all the same! Save your money and buy elsewhere, saucy pizza co in Retford are faultless with lovely staff, and they won’t steal your money or speak down the phone to you like you’re an idiot.