Domino's Pizza - Tonypandy

Domino's, for me, always has and always will be the number one place for pizza's. From the atmosphere when you enter, the staff being very polite and welcoming, the cleanliness of the outlet as a whole, the litte waiting time between placing an order and when you receieve it and finally, of course, the fantasticly tasty pizza's which are always of the highest quality!. They're also best bar none when it comes to fantastic deals at brilliantly low prices!. Right now they have a lunch time deal where you can grab yourself a large pizza + any 1 topping for JUST £5.99!. This runs on a monday thru friday between the hours of 11am - 4pm!. That, my friends is an offer just to good to refuse!. So, Domino's Do What Others Don't!...And That's one of many, many reasons why their my No.1 and I'll never give them anything less than 5*!!.

The customer service here is essentially nonexistent.

Tonight I placed an order for delivery at 20:38 and it didn't arrive until almost two hours later. I called the store at 22:02 and asked for an update on the food and while the staff member admitted there was a mistake, there was no apology. The answer I recieved when saying "I'm not happy" was "do you want me to send it out or not?".

Over the years I've spent a lot of money in this store but it's safe to say that's the last.

Gone down hill last few months. Delivery times taking longer and pizzas are worse than my local shop now. Last 2 orders I've had to complain and I don't complain about anything. Ordered at 7.30pm for 30min delivery. Its 9.20pm and I'm still waiting.

If you have more than 3 toppings they'll struggle to get it right. If you ask for double something you rarely get it. Cheese is extremely sparse. Then again the actual pizza doesn't taste that bad. Delivery is hit or miss, often coming 15-20 mins early when I'm not at home.
I now go elsewhere where you can get much better value for money.

App told me my food was ready, went to collect and... It wasn't. Had to wait another 15 minutes for my final pizza. In the man time though, my first two pizzas had an incredible tan from the sunbed they put them under to keep warm. By the I got home the pizza was like bloddy cardboard.

Ordered from there all and there have never been any issues at all with the service or food.

But yesterday I ordered and they forgot the drink - the delivery driver mentioned this straight away and offered to bring it back so I said not to worry about it because it would be an unnecessary journey and I honestly wasn’t bothered about losing a £1 because it would cost more than that in petrol to bring it back, but he insisted.

Then once he left, a different delivery driver turned up about 5 minutes later with TWO drinks and sincerely apologised for the mistake.

Now, I wasn’t even bothered about forgetting the drink because they haven’t once forgotten it in all the years I’ve been ordering from there, but the fact they didn’t take the opportunity to forget about the drink when I genuinely offered, AND gave me an extra drink for free just shows what great service you’ll get from this store.

Would recommend to anyone to be fair 👍🏻

Ordered to the wrong store and was trying to get it sorted with the other store, and even though it wasn’t his problem, the fella was so lovely! Thank you for being so nice 👍🏻

Hit or miss with this Domino's. Staff don't care as long as they get there wages at the end of the night for there ten bag.
You will never get given change from this Domino's unless you ask. This is terrible, I don't mind putting the penny in the charity pot but when they take the money and shut the till it's wrong. 3 visits and being served by different staff this has happened to me. With the amount of orders each night the till must be way over.
Maybe they are told to do this to make more money for Des the owner. I'm not sure.