Domino's Pizza - Pontyclun

Disappointed and unsatisfied. Who ever made the pizza’s tonight clearly didn't care on how they made it, it was paper thin, there was no effort made to make them even look decent. Garlic pizza bread was pretty much just bread with a small amount of sauce and cheese. The wedges was cold and tasted horrible. The chicken was ok but not the best. Cookies was half cooked but more bearable than the rest of the order. If anyone does check the orders before they leave didn’t care what state the food left in.

Ordered 3 pizza.
1 had wrong ingredients (Pepperoni)
Another 1 had the wrong crust (classic instead of italian)
Called back / spoke to a girl and explained the situation / after a frustrating 10 minutes explaining that yes they coukd send someone over to pick up the wrong ones and NO we didnt want new pizzas instead. We got transferred without notification to the manager.
After another frustrating 10 minutes explaining that yes they could send someone over to pick up the wrong ones and NO we didnt want new pizzas instead because it was now too late - we got told we d have a refund/ shared our details to receive - nothing was sent
Shocking service will not go there again

I love Domino's but there ways seem to be problems with something important, last time it was a card machine, the sticker machine has also been broken and delayed orders on a few occasions, one of which took 2 and a half hours to get to me.

The staff are friendly enough but the food always seems to take ages to be delivered. I order here regularly but more often than not, there are some sort of issues.

Always fast delivery and brilliant food. I just wish the prices were better.

Hardly any cheese on the pizza. Pizza and other items was paid without using any vouchers and pizza an other food items, other than the cookie doh was COMEPLTELY COLD. Its not even an 5min drive to my home! By all accounts driver was on his own for the night which resulted in no refund due to shop closing and order nearly 2hrs late because they did not have enough drivers.

Just poor poor service and quality of food.

Only reason for any stars is because they did end up delivering.

You know what you're getting in Domino's.

Very clean store, not much room for waiting but that's normal.

My pizza was made and had toppings missing. Had to wait for a remake but staff were very apologetic and sincere. Mistakes happen.

Will be back

Went into Pontyclun Domino's as a turn up and pay cash & collect customer (very OAP i know) Ordered a small pizza and was charged £10.99, then a customer next to me pointed out the £6.99 buy 1 g 1 free and the other current, cheaper deals turn up customers get. Was annoyed as they should have pointed out their walk in deals out to me first, apparently nobody goes in and orders and pay cash (you can't use cash) any more. Told thats my problem, nothing they can do by general staff. Complained and manager gave free pizza to me. Poor, i gave the free one away, ALWAYS ASK IF THERE IS A DEAL BEFORE, AS THEY WON'T TELL YOU FIRST. Not happy and i won't go back (domino'$ will survive.) 2 stars because the manager made a token gesture of free pizza after i explained nobody likes being ripped off.

Another poor serviced by Pontyclun Domino's.

Order food for 6.30 collection, choose to use the drive by option where a staff member brings it out. Arrive at 6.30, mark myself as arrived and no one comes out after 10 minutes.
I eventually go in instead where my food has been sat waiting. Get it home and 2 lovely Luke warm pizzas.

Useless service that I will not be using again.