Grill & Bake

Regular customer, order wrong, explained it was for a child, told it would be an hour to deliver correct order , an hour and 35 mins and still waiting. One child not fed, had to sit whilst everyone else ate. Disgusting customer service for a regular customer who spends a good amount on a regular basis! Looking for a new kebab shop!! Recommendations???

The food is good but they are sending out old menus with old prices. All items have increased and now charge a delivery and service charge making it a misrepresentation of the amount you will have to pay if you try to work it out from the menus they are still delivering.

They used to be great lovley food quick service. Last 4months gone down hill food taking well over hour and half to come even if you pre order for specific time foods not been Best quality, especially the meat. Shame ordered here 3times a week for past year. After my orders not turned up again,last time ever ordering. Plenty of other kebab houses to try

Food delivery was okay, when i opened my food there was multiple hairs inside. Called to complain and said i was too late to even though they were closed when i called to complain after i had ordered. Really rude over the phone after i had rung, kept speaking over me after i had asked for her to let me explain, and laughed when i asked for a partial refund, then she ended the call.

Can't knock the food. Was so tasty, when I fancy another kebab, this is the place to go. My one only comment is that it would be great if they could take card payments.

Seemingly one of the better kebab and pizza takeaways I've visited, Grill & Bake is a regular experience for me, friends, and family.

The food in Grill & Bake is of great quality, the food is always very tasty and warm upon delivery. The pizzas are especially nice.
Grill & Bake is also a great value for money. Not only does it have a good selection with good pricing, when ordering pizzas, you will always receive a smaller pizza for free! A lot nicer than just typical free bottled drink you tend to get.

The staff here are also really polite, the delivery times also being within expectations set by the store.

Grill & Bake is an overall great experience, highly recommended!

Got a call like a pocket dial from the delivery driver. I called them back and they argued that they had delivered the food - they had not. They kept saying the wrong address so I am pretty confident it was delivered to the wrong place. Then I called the restaurant and had to explain 3 times that my address was not the address the driver was saying. At this point the food arrived. Order was wrong. Wrong kebabs no salad ( also did not look good). I rang the restaurant. They were rude. Did not apologise at any point. Some of my favourite bits include “ it is Friday and you live quite far away” - yes you choose your radius for delivery and I paid you money to deliver to this address. Also not sure that Friday means you make a mistake and don’t apologise. I had to explain a few times what was wrong. They offered to send me a different kebab as long as I give the incorrect kebab back - what they were going to do with a kebab that was now pushing 40 minutes old and had been on my plate I don’t know. I said this was not a solution as it would take too long. She then said that others had not acted like me on the phone and that she had offered me a solution. She then hung up on me. After all of that the food was terrible - funny how other places are able to make a decent kebab, deliver it and be polite all on a Friday. Restaurant told me to leave a review if I was unhappy so I am and I will get everyone I know to leave one too. Avoid this place.

Used this place quite a few times. Food is generally pretty good. But last few times customer service has been awful. Ordered, told a time, time went over by a long time. Called, was told they're really busy, called 3 times, eventually arrived twice as long as told, refused the order and decided to go local. Awful customer service, as if we were doing them a favour by ordering. If they were honest, and gave an honest estimate of delivery time, then I could say yes or no. But they are a shambles in organising anything.