Four Star Minicabs - Ilford Central

Booked them twice to go back and forth from Stansted airport. For both journeys, they failed to set up the car appropriately for 5 passengers which led to myself being squashed in the back alongside suitcases, despite us informing them beforehand several times. Driver for the return journey did not set out to pick us up from the airport in time, despite there being advanced notice of rail stroked. Granted, the rail strikes caused delays but it doesn't excuse the fact that the company failed to send out a car in time, which led to us waiting a long time for the car to arrive. Don't think I'll be using this service again and am very disappointed with the service both times

Brilliant service.
Everything was clear to me.
Regular updates before my booking which put my mind at ease.
Will definitely be using their service more often.
Driver came early and customer service was great.

Very unprofessional taxi company. Spent 5 minutes taking a booking and still sent the wrong (small) car to pick us up from the airport. Four of us had to squeeze in the back and the luggage had to be forced in the boot and front seat. When I asked for that to be reflected in the price I got a straight no. I wouldn’t rely on this company for any long distance / airport bookings.

The guy speaking on the phone on the 26 September 2022 at 3 a.m is very very very rude , I will never ever book with this company anymore , he started shouting nd talking very bad without no reason cos I asked how much my cab is gonna be , unprofessional 👎 nd very disrespectful .

We have used four star minicabs now at least 4 times for airport transfers. They have been nothing short of excellent:Always on time; helpful polite drivers; large clean vehicles and excellent communication.
They send text messages to confirm the booking and pick up times and you are able to track how far away your car is. The prices are very reasonable and nothing seems too much trouble. We will continue to use them. Thank you.

Have used this cab service twice recently to take me to and from Heathrow. Awful service and they are liars! I pre booked my journey to Heathrow and confirmed 3 times… at the time of collection my cab hadn’t arrived, I called and they only sent a cab after I called to ask why my cab is late. I was 30mins late to the airport.
I also prebooked my my way back from Heathrow they said they would track the flight and arrive 30mins after landing. I called when I landed to check the cab was on the way… they lied. I then receive a text to track the cab, the cab had just left and was an hour away when he should have nearly been arriving.
I called to demand money off as the have lied about prebooking my cab twice now. They were rude and said it is because of traffic. Basically don’t use this cab service for any important journey, they will lie about the time of arrival and only send cabs after u chase them.

Booked for Heathrow: agreed price £125. On the day, driver refuses to take fastest route instead wants to take route that would leave us arriving at the airport too close to departure. Asks for £15 extra to cover diesel while on route or won’t take faster route. Called office they told me: this is the rule, nothing you can do and put the phone down. Should have taken note of the bad reviews on here.

Extremely poor customer service, they guy in the control room doesn’t seem to enjoy his job, shouldn’t actually be working there? He is very Rude and doesn’t know how to speak to customers professionally! Avoid this mini cab company