British Heart Foundation Furniture & Electrical
100 Cranbrook Rd, Cranbrook, Ilford IG1 4NH, United Kingdom
3.6
29 reviews
8 comments
H369+HP Ilford, United Kingdom
Location reporting
Claim this location
Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
I found them to be rude and unhelpful. I have been trying to get through to confirm items on the collection list but once again it was met by abrupt and rude assistants that have been anything but helpful. What a shame seeing as the intention was to give to a charity out of good will.
Fast forward to today, took 2hours to get a hold of someone and when I was trying to kindly explain my situation, the lady that answered was defensive and particularly rude when I simply was trying to say our availability in case the delivery comes today.
We're now told to wait until tomorrow for a call regarding re-delivery. Simply surprising and appalling especially for a charitable foundation. Just a heads up of the issues you may have to deal with.
I just want to clarify that it's just this particular branch and experience, I've had good experience with other BHF branches in london. As much we love donating to a good cause, some experiences need to be addressed for improvement.