British Heart Foundation Furniture & Electrical

I had a great service. Helpful staff. Definitely not racist , as they had black people working there. Was happy with everything including delivery.

We have just had a collection from our house ( Redhill) so not local to Crawley.
Wonderful service, very polite drivers collected our bed. We recommend you use BHF when donating good quality and sellable items of furniture.
Mr ans Mrs S

Today 26-11-2019 we went to Crawley British Heart Foundation Furniture Crawley shop at 3:30 PM. The front door was locked. No sign in the door about why it was locked. There was a blonde hair color lady in the counter. We were knocking the glass front door several times until our hand gets hurt. But the lady at the counter saw us but did'nt respond to us and refused to open the front door. She was treating as very badly. She waved her hand without looked us and refused to come and tell to us about reason why the shop was closed. Actual close time of the shop is 5:30pm but she closed the front door at 3:30PM. Many people came to the shop that time and found that front door was locked and got disappointed. All we need was just respect. The lady should have atleast come to the front door and told us the reason why it was closed. She heard our knocking noise and saw us and just waved her hand without looking at us. Basically she treated us like an animal.

We stumbled into this jewel when we came to Crawley looking for a couch. Liz, the manager, was so helpful. We found some beautiful antiques at amazing prices. The delivery went smoothly. The entire experience was wonderful.

After 3 months waiting to open my first visit to shop it was a nightmare.
I wanted to buy furniture worth a few hundred pounds.
But staff were very rude and repulsive.
All the brand new products they were only for display and not for sale.
Always I imagined that if this shop it's for helping people and research for heart diseases you will be grateful that clients want to buy for a big value.
I recomend to all that will read this words don't go to this shop in Crawley to buy, it will be a stress and head pain for you , a bad experience and on the end you will don't buy anything.

Went to pick up an eBay item. The manageress (Liz) may be under too much pressure. She was unhelpful, a bit snappy and rude. Had to actually phone customer services in the end. Managed to get the item but it could have been a lot better service in the shop!

There are plenty of good charity shops in crawley there is no need to use this one where staff are extremely unhelpfull,rude and dont even offer delivery at a time suited to you and want 25.00 delivery charge,what a disgusting charity for which i intend to publish across social media,A tip for the staff ,learn diplomacy and speak to customers with respect,i certainly would not use a shop with rude staff,in fact giving them 1 star if the option to give none i would give this store minus 10

Awful early morning customer services. An rude shop attendant saying he does not smile to customers because he is from Croydon. Hard to see any connection. Tottaly silly