British Heart Foundation Furniture & Electrical

OVERPRICED FURNITURE!

Just moved house so thought this a good place to purchase some temporary furniture at a good price whilst supporting a good cause.

Wanted a wardrobe for my daughter and found a 2-door basic wardrobe (IKEA/Argos) that would have been ideal HOWEVER most wardrobes are VERY overpriced for second-hand donations! This wardrobe was £80 ... It's only £100 new!!!?

And £60 for a yellowing 60's wardrobe that was utterly filthy inside. That's just ridiculous!

I understand that a charity needs to make money and has overheads ...I support this wholeheartedly BUT this store needs to review their practice of over charging and research price points before they price goods.

Staff need training on customer service! The staff operating the tills showed no customer care or service.
Also, some of the staff transporting furniture were also rude and unhelpful, while other staff moving the furniture were pleasant to communicate with.
Furniture is presented in dirty, unattractive condition.
I would have bought other products, if they had been cleaned and if the staff had been pleasant to deal with.

Extremely rude staff. Even the old boy who brings the furniture to the store is Extremely rude. It's like neither staff or the furniture want to be there lol. Also some stuff is a bargain and some stuff is overly priced. Suppose to be a charity store. Ppl just go to Abington Street. Plenty of shops and the staff are awesome.

Very good collection of furniture and electronics... I wish they had home gym machines like Debra and other charity shops

Bought a (second hand) couch from them.
It had a sign saying "professionally cleaned", but after closer inspection only the outside had been cleaned and removing the cushions revealed quite a bit of dog hair.
After bringing this to the attention of one of the staff they checked and said it had only been given a once over. They did remove the sign so I thought maybe just an honest mistake. Upon further enquiries they said they would add it to the list of things to clean before it was delivered (5 days away).
I was lied to twice and feel quite disgusted. Should have walked out the door after the first lie. Spent the last 2 hours trying to clean up the load dog hair from crevices with little success.
I know not to expect amazing quality form a second hand shops, but I was hoping some due diligence for cleanliness and not to be lied to.

Today I visited Northampton BHF and couldn’t be happier. Staff were wonderful and helpful and the store offered great value. I have read some reviews that state it’s pricy, Oak dining table for 6 people £50 and a bookcase £15 in my case so that’s very good value. There is a selection of second hand furniture and end of stock furniture which naturally is a little more price as it’s brand new. Another couple walked away with a French polished maple large dining table for £20. So be patient be kind they do a fantastic service most as volunteers committed to the cause of helping others. If you don’t find it straight away it will be there next time. I ended getting everything I needed. Thank you for your help today.

This is a very good place if you have just moved in and need good quality cost effective furnitures. The staff was helpful and accommodated some of my requests.

Bought two cabinets from Northampton British heart.Asked the volunteer on shop whether these cabinets can be brought to first floor(single flight of stairs). Volunteer promised that won't be a problem.Hence bought the item in first place.No sticker on the item showing cannot transferred to first floor as shown in certain other items on store.Delivery person refused to bring the cabinets to first floor.Even asked do you want the item or not.Communication should be transparent and don't give false promises.Delivery people got manual handling devices.Not ordinary people got access to those items.Selling by saying it can be delivered to first floor and dumping item in ground floor is not professional.Poor experience.