Topps Tiles Brentford - SUPERSTORE

Took money for stock that was not available. Said i can only get a refund on line. 5 days later no money, when called customer service was told i had to back to the shop where they refused to do it. no one seems to know what they are doing and no one cares. now have to wait to get my money. Joke!!!!

Disastrous place rude staff and haven’t got a clue about customer service or square meterage. I asked the young light coloured hair guy a price for square meter and he said £15 when that was the price of a tile. And when I pointed out that this wasn’t correct and now the tile will be worth more than the one I was comparing against , he became rude when he got found out to be an empty dummy of a child.

I asked why the price is £1400 he seemed to forget that delivery was £200. When I asked for a price breakdown he became angry and started to shout from behind the counter how the price is broken down. When I told him it’s not correct to talk to people like that and I’m a customer only asking for an explanation he started to bounce around behind the desk and saying that he said it in an abrupt manner cause I didn’t understand , I still said I don’t care about the money I’d pay £10k if needed but I don’t want to be mugged so I need an explanation
His answer was “ you can pay £10K and you are asking for a discount?”

That remark just explains what kind of people they have working there. I won’t employ this man to run a bath let alone a shop floor.

And by the way this was said to a customer who went in for ten minutes and ordered circa £1400 of tiles from a boy who isn’t half my age

Disgusted to say the least. Never ever again
I’d avoid at all cost.
And for the lady that is working there, I feel sorry for you having to carry retards around all day, them shoulders must really hurt .

Excellent customer service. Staff were very friendly and helpful and assisted me in making good decisions re my tile purchase. Highly recommend

Great store, I received great customer service from the young man Carlos this week, great helping me choose my tiles and helping me out to the vehicle keep up the good work 👌

Excellent service from the lovely Becky when we bought tiles on Monday and Robbie when we went a second time to return unused tiles on Thursday - could not have been more helpful

We visited weekend. That time wasn’t too busy 😬😬Fantastic customer service!! Mostly gentle man helped us to find right grout. Very friendly and lots of knowledges. And one lady staff was helping too. Both are really nice and helpful!! And they have car parking so you can park and buy and take on the day if they have stock in :) great team!!

We’ve been to the Brentford store a couple of times & the staff have always been brilliant. I phoned the Brentford store for a delivery & spoke to the wonderful Mel. Unfortunately there wasn’t enough tiles in stock so Mel phoned around & sourced the tiles from a different store which were delivered the next day. Brilliant customer service & would highly recommend the Brentford store (especially Mel!!)

Great selection of quality tiles. Helped me pick out complementary grout and trim. Easy ordering process with home delivery.