Porcelanosa Croydon

Fantastic service from Kate at the Croydon branch. Kate helped us so much with designing the look of two bathrooms we are renovating at the same time. Offering her honest advice with what would/wouldn’t work and always with a smile and patience with my 101 questions! Delivery was smooth too. The bathrooms are in the process of being fitted at the moment and everything’s looking better than I’d imagined. Thanks Kate for all your help!

All good unless anything goes wrong. We were very impressed by the show room and the staff (Kate in particular) but when the toilet was installed it turned out have a defect. (see picture). I dropped them a line and 'aftersales service' have point blank said it's not their problem because we didn't find the problem before it was installed. How on earth would anyone do that?

We were delighted with all the help we received from Thea. She was extremely helpful with every aspect of choosing our tiles and fittings.
A couple of items had a delay, but Thea continuously kept us informed of delivery dates.
We had a truly great service throughout and would highly recommend.

We met a young assistant called Taylor/Tailor? who was so helpful - knew her stuff and knew the stock. Thanks to her we've now started to arrange a very large order and all credit to her. The Croydon showroom doesn't have everything in stock - but it took just a few days to have samples of tiles not in stock to be sent to us.

I ordered 2 bathrooms from Porcelanosa Croydon. The process of getting the items delivered was not without issues; the wrong sized wash basin was ordered (which Procelanosa agreed to take back, despite this item being 'non returnable'), there was a delay with the shower screen and for 1 of the bathrooms, extra tiles had to be ordered. The showroom consultant I dealt with (Thea) was AMAZING. She replied to my emails and phone calls promptly, though most of the time, she kept me informed without me having to chase. She managed to track down additional floor tiles when there appeared to be none available and once everything was finished, emailed to make sure everything was OK and as it should be. Excellent customer service from her and I am delighted with my beautiful bathrooms!

DO NOT deal with Ian. He Seemed like such a great salesman when I was buying the tiles. But He Totally messed our order up and couldn’t find our payment on the system although I had the bank statements. Our items also weren’t delivered when he said they would be and we had a tiler waiting on site with no work .(he hadn’t arranged delivery at all!!) Absolute disgrace. Thanks to Pierre who we now deal with it’s all been sorted. A whole waste of a day trying to fix the issue Ian caused. I genuinely felt awful for his colleagues having to fix the problem

Absolutely awful company to deal with. Delays upon delays for a kitchen originally ordered end of July only to be delivered mid December. The kitchen designer, installation team and everybody associated with this company are totally inept at their roles. I urge all that read this to seriously think before commissioning this organisation to fulfil your requirement. I've spent over 24k on a kitchen for which most of the appliances I ended up sourcing myself because they were unable to so. When monies were owed, (over 4k) I had to chase them almost daily for my refund.
As of todays date 17/12/21, I have half a kitchen installed and am waiting for the installer to arrive (its now 10:31 am). Please be aware, do not be fooled by the glossy showrooms and brochures. You WILL be left very disappointed and wishing you spent your hard earned money elsewhere.
If there were a way of giving zero stars, I would of gladly done so.

Thank you to Kate at Porcelanosa for making my experience so easy. I was really impressed with my visit to this fantastic store. The place is simply stunning! Kate gave excellent advice and helped me select tiles and fixture and fittings for my bathroom. She had excellent knowledge which was really reassuring. Highly recommend!