Omega Breaks

Went to London to see white christmas on the 7th December 2019 then shopping Sunday, the weekend was brilliant, hotel was lovely and the food and room were great, our coach driver was a lovely man and very helpful would recommend omega travel, would definately travel with them again.

Sorry to write a bad review for a small business, but due to COVID, my trip was cancelled. I've tried to get a refund, as I'm entitled to by law. Firstly I was told for weeks that no refunds would be given, then I was told that I could have a refund but they didn't have the cash right now (join the club) and 3 months later I still don't have my refund. I wouldn't book again because my trust has completely gone. I shouldn't have to wait until they have the money for the refund, the money shouldn't be spent until the trip has taken place. These are challenging times and the way businesses handle their affairs is going to be make or break for the future. I support smaller businesses wherever I can, but this has put me off.

Rubbish, omega staff took well over £1,800 for 4 travel tickets and we didn't get anything for our money. Police are dealing with it now.

Couldn't fault our weekend break to see a show in London.Reg our coach driver went above and beyond to make sure everyone was happy,Lovely man.

Booked London theatre trip for 8 of us not impressed with driver Travis no communication no recollection of numbers of people travelling told us pick up points then was opposite side of road no check on people getting back on coach left without two had stop coach too much time on coach compared to some very disappointed on the upside hotel nice

We did not get to see the show as the stand in driver took the wrong route back into London after picking us up from the hotel there was a coach of 46 very disappointed people

Good had holiday will use again

Northern Lights trip from Gatwick on 5th November 2021. Booked three seats for comfort and social distancing and paid extra to do so. This was not offered and another person enjoyed our third seat for the duration of the trip. Getting a refund is nigh on impossible and I have been in correspondence with Omega since 9th November 2021 with various excuses including it takes 6/8 weeks for refunds to be authorised.
I have now received a reply (17th January 2022) stating that the flight was overbooked ? and I would get my refund in (wait for it) 6/8 weeks !
I have contacted Trading Standards and they tell me refunds should be offered within 28 days/or 14 days if you paid by card they have noted my complaint.
This company is a joke so stay well away my personal opinion is that they are using customers funds to keep trading and have a cash flow problem.