I had this place at 5 stars. That is until my son's bike started to rust at 9 months old. Still in warranty yet the staff, assistant manager, manager and head office all tried to fob me off by blaming me for storing the bike in a garage. They've finally agreed to replace the rusted part but only after the threat of trading standards and the small claims court. Terrible customer service. Go to toys r us instead.
Marione Dunford251 days ago
Wow what a brilliant toy store, it has every toy imaginable, also it does gaming equipment and gaming chairs, ball ponds, activities for the garden, cots, prams, it is well worth a visit, it's a really big store, the staff are really friendly and helpful
Metal Manny313 days ago
Bought a bicycle helmet for my son, lots of choices and with the price drop I was very satisfied.
Lisa Hayes343 days ago
Lots of stock and the staff are lovely, friendly and very helpful. There are always lots of good offers
Ben M1 year ago
Great store. The staff are more than helpful. But had a little issue when collecting Pokemon cards for someone. If you spend £20 on Pokemon Go cards, you get a free promo card exclusive to Smyths free with your purchase. I double checked the stock online and the website said 15 of the promo cards were available in the Blackpool store. So made the journey, spend £28 on cards only to be told they have none of the promo cards left, even though they were still advertising it on the glass cabinet the pokemon cards are kept in. The helpful member of staff went to look for some in stock, but to no avail. Extremely disappointing.
Alison Mccarthy2 years ago
Great experience but they are missing something which would be very helpful to disabled people. Being disabled I find it difficult to walk around large stores, I feel that the big stores like Smyth's toys could benefit by having wheelchairs available for disabled people, elderly, and the young. They have a disabled toilet why not a wheelchair
Chris August2 years ago
Always a great place to visit, Isles & Isles filled with all the toy's, games, bikes, scooters and gaming software with a whole Isle dedicated to lego everything you could ever need or want. Staff really friendly and approachable, nothing is ever an issue when needing help with any products. Parking is literally out front & down the side of the store, ( tho can get very busy with the added jd gym next door) situated within a retail with a huge supermarket to the rear.
Summer Moseley2 years ago
Smyths Toys Superstore is a great shop. Amazing toys for amazing value. One good thing about this shop is that the staff are really friendly and helpful. Really good service. Thanks Smyths! 😊
