Smyths Toys Superstores

I was today to buy a present for my associate daughter, the staff was very helpful and friendly and guided me to buy something nice for a 2y girl ! The funny part was when I wanted to pay at the cashier and I asked nicely if is possible at list a 10% discount and the lady was rude and saying that she will be in trouble but in fact she was the manager 😂 what a selfish non smiley joke ! Next time I will give you 10% extra on top !!!

They put DJ with so loud music by entrance, that I couldn't hear what my daughter is saying. Kids putting hands on their ears to avoid it and stuff completely don't care about customers complains. So don't expect me to put my feet again in this store. Definitely my last visit.

Staff are really rude and unhelpful. Myself and another customer were confused by some signage and both went to queue in the wrong place. Staff basically mocked us for it and told us it was obvious and sneered at the idea that their signs were slightly confusing and unclear

Plain rude staff. Employees at the front desk acted like I was disturbing their conversation by trying to collect an item there. Very uncomfortable experience

Unhelpful staff, and very bad bad behavior of staff manager
Products are damaged and doesn't give money return
Idont want give 1 star aswell
The guy on till and manager behavior is worst

A lady with a headset on, I think she was polish. Didn't want me to pay at the tills down stairs.. she was hesitantthat I would steal a £14.99 children's toy. She had to radio downstairs to make sure somebody was on guard. Bearing in my I'm in my full works uniform. The downstairs tills still need to check your receipt anyway before leaving. Covert racism here... Do better smyths, retrain your staff.

Great collection of toys. Large store with two floors. Ample floor area , no overcrowding. Almost all types of toys in collection. Kids go crazy. Ample parking . Just near the Junction1 of M1.

They never answer to the phone if u need to speak to them or communicate something. They hold ur order only for two days the ur order is cancelled if u don't collected. It doesn't say that clearly in the website. Shame because ppl are working and I can I only collect Saturday. I'm Not shopping again with them.