Blue Chip Holidays

We booked a holiday in Devon Bigbury-on-Sea
It was a great experience and a great time
On are returning home I had a phone call and a email to say that that the owner said we had taken 2 mattress protectors
Which I said we hadn't.
Finally got an email saying that they just need cleaning and would be charged £48 for.
Don't they wash such items anyway?
This has left me not wanting to use there service again.

Do not touch this company. Today I called to arrange check in for a lodge booked through blue chip to find that the park we had booked (and paid for in full via Blue Chip) was not booked at all and had been let to someone else. In short we now have no holiday. Blue chip's only solution is to offer a full refund but can offer no solution to the fact we now have no holiday to go on. Appalling and hard to believe that a company specialising in holiday lettings are so ridiculously incompetent. If I could post a zero star review this would be a more appropriate rating.

DO NOT BOOK WITH BLUE CHIP HOLIDAYS! WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. We have used blue chip holidays for a couple of years with no problem. Then stayed in a property where we had dirty bedding, mice, loads of dead flies, broken t.v., broken whirlpool bath the list goes on. Firstly we asked for the bedding to be changed which did not happen till the next day as it was a Sunday so had to sleep in used bedding. Then in the night saw a mouse so enough was enough and asked to change properties. They were extremely unhelpful never apologised. We were moved to a cramped house miles away with no facilities and told we were not allowed to go back and use the pool etc where we were meant to be staying. It certainly was not a 4 or 5 star house. It was the worst holiday I have ever been on. I will never use this company again. They were rude unhelpful uncaring uncompassionate and completely lacking in customer service. Once they have your money they do not care about you and your holiday experience. Please do not book with this company.

Do not book with this company! After a health scare this Christmas we decided to book to a lodge for next Christmas with a hot tub. The photos looked beautiful and we were very excited. We made sure that we were booking a lodge that did not allow pets for health reasons. About a month after booking we get an email from Blue Chip asking for us to call their office. They had not even got the name of the correct house in this email! They then told us that they were changing the lodge so it would now be pet friendly! They offered to move us to a different lodge AT EXTRA COST TO US. They had the cheek to uproot us and expect us to pay more for it! At this point we decided to cancel as this company clearly cares more about profit than its customers. To top it all off, looking at the date we booked before, it's now £50 more than when we initially booked! Clearly making it pet friendly for a quick buck! Thank you for ruining our Christmas before it even began, Blue Chip!

Truly cannot understand the plethora of awful reviews - we have been using Blue Chip Holidays for years and have never had any problems. Telephone calls and emails have always been straight forward and helpful.
We will be booking with them again soon for our autumn break.

The worst customer experience i have ever had. Can't work out what happened but it appears they may have been a good company until mid 2018 at which point the bad reviews speak for themselves. (Please see trustpilot).

P.s they are also called vacation rentals.

If anything goes wrong they claim they have no responsibility as its all down to the owners if a property is full of mould and dirt.

Not only will they not offer compensation they try to move you to more expensive accommodation.

The Customer complaints team try to avoid speaking to you on the phone to resolve problems. According to their customer care team it's normal for seaside properties to be damp and mouldy..

When i get time I'll write an essay on trust pilot but I'm too stressed from having to find another property at the last minute so we had somewhere to sleep tonight.

I'll need to try and get the expenses back through our insurers.

Property has everything you could need. Location good, 10 mins from the sea (an uphill walk back). Parking an added benefit. Would recommend.

Booked with this company quite a few times now and they are always helpful and polite when dealing with them.