Sastiflight.com

After a flight being cancelled. Was promised a refund by kiran, could not get hold of her. Chased her for MONTHS-they would lie and say she’s out the office, even kiran herself said she was not in when it was clearly her voice🙄in the end after numerous amount of emails, sent a fb message and I said I will come down to their office. Few minutes later kiran calls. Saying the airline is not issuing the refund, which again was another lie as pia had no contact from them. After few weeks a refund was issued but that’s with non stop calls to this cowboy company!
Zero customer skills! The lies they tell are unbelievable. Stay away
Kiran you need more training in customer service!!!!!!!!!

customer service are ok friendly staff and prices for flights are good but if you need on time support they fail for this my brother booked with them tickets but he had problems with his nhs vaccine app and virgins airline don’t let him to fly just because his NHS app doesn’t work on the time of flight and I call Sasti flight office akib said he needs pay fare difference and he booked new tickets we pay £400 more for next flight the person from the office he booked and told us within 10 minutes we got new tickets because of night we said ok.but they didn’t send us tickets and next day morning they call me and said the virgin airlines didn’t booked tickets in the night and his tickets totally waste even they don’t give one way tickets money back and makes excuses when I try to speak person who booked akib he drop my call and gave phone to his other staff.so that’s mean because of there fault we loses £668 because of there careless response.just be careful if you booked with them they’re unprofessional they can’t handle emergency situations😢😞

We've booked flights from the past and have currently booked one last week. We find their prices are cheaper than other travel agents and online. We will continue to book with them as long as they're prices are good.

Worst ever experience. Biggest thief’s in the market. Don’t go for there cheap tickets. Disgusting people. They will sell the ticket and after that will not answer your call. They are not even in the Uk, they are sitting in Pakistan. 🖕🖕🖕🖕😡😡😡😡😡😡

Extremely poor service. The price shown on the original quote changes while you're filling in the passenger's details. The agents keep you on hold unnecessarily long. I used to be their customer but not anymore... i wouldn't recommend SastiFlight to anyone I care about. Stay away people. Red 🚨

Great prices and excellent customer services. Definitely recommend

Asfand yaar was extremely helpful throughout my entire booking. He was available when I needed him and gave me a good price and offered a quick service. Highly recommended.

I have used them for years.
When I was a single traveller, flying on single city trips, they were ok and their prices were ok.
As a family taveller with multi city layovers, they are good to check with, as I have got really good deals with them.
Customer Service definitely needs some training.