Eurostar Group

The experience from Ashford was great. However, the return facilities were really poor. We were left standing for well over an hour. Our 3 year old needed the toilet whilst waiting for the train and we ended up searching the whole station for some, which you had to pay for. Once on the platform we were told there was none. That's not good for a young child when they are desperate. The communication was shocking and we didn't know what was going on. everyone was very disappointed.

I travelled to Paris on Monday with two colleagues from work, this was my first experience and I must admit will not be the last. Absolutely a brilliant way to travel to Europe, we arrived in Paris without any hassle the staff and train in my opinion were faultless. On the return a few day's later we experience the same again, I can't wait for my next opportunity to hop across to France.

Dogs are not allowed on board with the ridiculous reason: "Since our trains don’t have space to carry animals comfortably, we feel it’s in the best interests of pets, their owners and other passengers not to let them on the train".

The onboard Wi-Fi is utterly useless. Don’t advertise free onboard Wi-Fi if you can’t provide a proper service. This is misleading.

For anyone asking how it looks underwater, it’s just like going underground in London, just dark you can’t see anything

Useless website.
Keeps refusing to allow me to access the tickets- if I get them at the office - they will charge me to print them out !!
Bloody con trick.!!
Very unhappy.

Luggage check unacceptable to have to lift suitcase chest high and assistance refused !
I am 76 and have hurt my shoulder by doing so

Always a great pleasure to travel with one of these trains. Only 35 minutes and several per hour! And... dogs, cats or / and ferrets allowed 🐺🐩🐕🐈