Cruxton Travel

Our flight tickets were booked through Cruxton Travel , Harrow, UK and due to the Covid 19 pandemic they were cancelled. The team were extremely helpful and supportive in dealing with refund and it was done with no hassle. All our money was safely refunded within a very short period of time.

The service we received from Cruxton Travels was amazing and the team was very professional in dealing with my refund.

I will confidently book my flights with the company again.

My wife & I were due to travel to Tanzania in April 2020 however due to the global pandemic our trip had to be cancelled. Not knowing what to do, we were lucky to get in contact with Cruxton Travel UK who helped us with obtain a full refund! They were very responsive to our queries despite dealing with a large volume of customers whose plans were getting cancelled left, right and centre.

I would 100% recommend Cruxton Travel UK to everyone, and will definitely be using them again in the very near future!

A fantastic company to book with from start to finish. They are so professional and you get such a high level of service! We have booked many holidays and trips with Cruxton and couldn't recommend them highly enough. Like many otherz over the past few months, holidays and trips have been cancelled due to the coronovirus. We had heard horror stories about other tour operators not honouring refunds and withholding money for holidays that were already paid for. But the process was seamless with Cruxton, they refunded our money straight away and there were no qualms. In fact, we have already rebooked our trip with them next year (hopefully we can still fly!). We have booked with other tour operators in the past, but we would only book with Cruxton as they really look after us! Thanks again to everyone at Cruxton Travel who has helped us and dealt with us over the years!

My family and I had a holiday booked for the the beginning of April. Then the world got hit by Covid-19. I was really humbled by the empathy, humanity and hard work the team at Cruxton including Yusuf, Shafiq and Ali did to get my family and a refund very quickly. They were very professional and even though they were no doubt handling huge numbers of cancellations with very little news business coming in, they were very communicative.

My extended family who had booked the same flights as us through a popular online agency had a very different experience. They were unable to get any responses and had to resort to getting their credit card company to charge back their flight cost.

It is in times like this that I was super happy to use a travel agent that was customer first.

Thanks to all at Cruxton!

I contacted Cruxton back in October to get help with booking my flights home to Australia. I spoke with Shafiq who was extremely helpful throughout the process and provided me with a range of different options to get me home. Shafiq was kind and patient, and answered all of my questions, giving me peace of mind that my travel plans were sorted. It wasn't until late November that we started running into issues with Australian flights being cancelled, and even when this happened multiple times Shafiq stuck with me and managed to re-book my flights in time to get me home for Christmas. I couldn't have asked for a better agent! I will be forever grateful for Shafiq's persistence and patience, taking multiple calls from me everyday and making me a priority. Thank you so so much for your help!
Kelly

Excellent customer service. Up to date with the latest information on the requirements with emails put me in peace during these challenging time's. Shafiq has exceptional customer service skills. No doubt in recommending Cruxton

I had booked my parent ticket from them, last march during covid airIndia cancelled the returned flights to the UK as India was in lockdown, air India changed the returned flight but kept cancelling the flights as both country was in lockdown . after many attempts to book flights I had to purchase another ticket to the get my parents back to the UK. so when I request for the refund I am been told that air India need to refund me, and when spoken to air India they told me the travel agent needs to refund the money, its been over a year I still haven't got my refund, the amount of time I have sent emails to Ali in the accounts and Kanji ,both of them are not helping they are just making excuses via emails, but no one calls me. they are not professional have a poor customer service, asking me to repeat my self on every email chain ,when I called the customer service number, I had to go through all these prompts that got me nowhere. And after all that, I still had no answer to my refund.

Great service from Yusuf. Thanks again.