Jetline Cruise

I have used this company a view years ago and the difference in customer service compared to now is like night and day!
Due to go on a cruise in 8 weeks time. Still have not received flight details from them and I need to book adjoining flights to get us from London to Northern Ireland. Booking anything at short notice will be very expensive. Several phone calls to a call centre obviously thousands of miles away have left me more frustrated that no one can answer my query. Person who originally booked the cruise no longer works for them. Inevitably a victim of the pandemic and could have lost her job because of that. Jetline are either having trouble booking competent staff or have gone for the alternative option of using a call centre abroad. If I could get some sort of a refund now I would but the chances of that are very unlikely. In summary ..... avoid this company.

Would never book with this company again. The 4 star hotel that was booked for us was at best a 2 star. We were told we were staying in Sirmione and in actual fact we were booke into a hotel a 20 minute walk outside Desenzano. Sirmione was then a 20 minute sail on a ferry. Transfer to the railway station didn't turn up and so we were told to pay again and send the receipt to obtain a refund. Once sent no acknowledgement or response from Jetline. Transfer from the port to the airport was booked for 4pm despite having to leave the ship by 8.30am. When I contacted Jetline to ask if they could change this there response was they could cancel it and rebook for earlier and we would have to pay again. We eere constantly worried about all aspects of the trip as their precruise confirmation and communication were lacking. We didnt receive full confirmation of our itinerary until 5 days prior to departure. If I could mark them as minus 5 stars I would. Poor customer service and they repeatedly ignore phone calls and emails. Absolutely the worst Travel Company I have ever dealt with and certainly would not recommend them to anyone.

NEVER AGAIN !! Unprofessional uncoordinated and incompetent - they couldn’t even arrange a taxi to the airport!
Booked 3 days in the Lake Garda then time in Venice and Rome as a wraparound to our cruise with Celebrity.
The cruise itself was really great ( no thanks to Jetline) but pretty much everything Jetline had a hand in was problematic.
The location of our hotel on the booking was shown as Sirmione but was in fact 2 kilometres and then a twenty minute ferry ride away in Desanzanso!
Hotel was meant to be 3/4 star but our Jetline booked room was around one star although the hotel did have nicer rooms. Transfers to the train station paid for in the price did not turn up. Jetline’s only solution was for us to arrange new transfers ourselves and pay ( again ) and they would reimburse us - we’re still waiting for even an acknowledgment of our e mails requesting the refund never mind any reimbursement !!
Customer service staff we spoke to don’t seem at all knowledgeable on the locations and countries eg they had not realised that the port of Venice is now actually over 130 kilometres from Venice and had arranged no port transfer for us !!
We travelled as a group of 6 but Jetline managed to book us on separate trains and carriages to Venice despite there being loads of seats free on each train.
Transfer times were not tied in with the ship latest disembarkation time of 8.30 - we had been expected to wait until 12.00 for our transport to Rome at a port with no facilities in over 30 degrees heat .Two of our party had to wait until 4pm !
Cruise specialists Jetline could not explain why they had booked the totally inappropriate port pick up times which could not be changed.
Staff promise to sort matters out but don’t even bother phoning back. You are constantly chasing them and wondering what will go wrong next .The stress that Jetline introduced to our holiday was unreal.
The transfer company that they used for us (Hoppa ) only communicate online and our pick up time for our flight home was shown as 1 January 1900 at zero hours !! . Jetline took 8 hours to get back to me to say that they couldn’t actually contact their supplier to confirm the transfer and so could we just re arrange it ourselves locally …and pay for it !! . As I said earlier we are still waiting.

This company is terrible. Our transfers never arrived twice and they advised and authorised us to get private taxis totalling over £350 and we are still trying to get a refund over 5 weeks later and still arguing over getting it. That's how you get treated on a £2,000 holiday. I would not recommend or use this company again.

I’m afraid I am adding to the negative comments on here. Avoid this company. They have been rubbish from beginning to end with my cruise. Trying to get hold of anyone is very difficult. They booked me a cruise package where we get off the ship at 08.30am and my flight leaves at 10pm that night!!!! Seriously!!! Fourteen hours wait time in transfer and at the airport, lovely way to end your holiday, Their answer was they always book the cheapest flights. That says it all really in my book. They even overcharged me for my EasyJet baggage so they could make a little profit on it. They have just been dreadful. Paperwork for my cruise eventually arrived but it is incorrect with items missing. When I attempted to tell them how cr** they were they told me I was being rude. I will never use this company ever again - and as I go on nine holidays a year that’s a real shame for them. Avoid!!!! Too stressful as they are so unorganised

Booked a holiday of a lifetime to USA that includes maiden voyage cruise on Carnival Celebration and Queen Mary 2 from NY back to Southampton. Information has been lacking and now a week before we are due to go on holiday hotel vouchers are in the wrong name. Over charged as Future Cruise Credit had been used even though the holiday had been paid up in full and have been chasing for a refund, which apparently has been paid onto my account but have to wait 7 - 10 days for it to clear?! Waited 5 mins for my call to be answered on a Saturday morning at 10:00 and then got transferred to possibly a call centre.

Will never use this company again and the holiday of a lifetime is becoming a living nightmare and more expensive by the minute

On behalf of my father who went on a cruise in July. Transfers to the airport/hotel paid for in the price did not turn up on two separate occasions. They were told they would be refunded for the cost of the taxis they had to get last minute (after waiting hours!), however it has not been 6 months and still no refund. Do not recommend

where do I start - booked A cruise from Southampton to NY on QM2 then 2 night stop over in NY and train from NY to Niagara falls for 3 nights. booked in April 2021. In July 2022 they changed the Train to a flight stating train was not running due to COVID, this was not true I check and would have been able to book it without restriction they said the flight had now been booked and could not be changed....
Also on the original booking they stated hotels we would be stopping in, I checked and they had reasonable reviews so was happy. We then notice they had changed the hotels without informing us. The hotel in NY have some dubious reviews and the Hotel in Niagara has some atrocious reviews we have called and emailed to get this changed and have yet to get a response, each time we call the customer services the say they cannot help and will pass our request to the Cruise Specialist who took our booking we have sent numerous emails to no avail Would not recommend this company I am just trying to ensure my holiday goes without issue......