Ski Line Ltd

I’ve been booking my annual skiing trip with Ski Line for several years, normally I book on behalf of a big group of friends from my university days.  The staff at Ski Line know about the ski resorts and which hotels and chalets are the best to book.

When booking on behalf of my friends there is always the concern that something might go wrong and I know as the group leader, the blame would be pointed to me. So its wonderful to have a travel agency that really know the ski market to help with advice and recommendations. I have total trust in their judgement.

The documentation confirming my skiing holidays always arrives within minutes of booking.  Ski Line are also happy to book ski school and their ski rental agreement with Ski Set saves my group a lot of hassle and money.

Never having skied before and travelling on my own, Skiline built a package for me to Les Arc staying at Club Med. I have just returned and had one of my all time best holidays.
Skiline have been a pleasure to deal with and i for one will be using them as my future ski holiday agent.

I have used Skiline for years. Nikki is very knowledgeable and helpful. They also have a great back up admin team, where Roz goes beyond the call of duty to sort things out. I have booked 3 ski trips through Nikki this year and am already chatting to her about next year. She has the patience of a saint! I recommend Skiline to all my friends and family.

Just used Ski Line to go to Borovets, Bulgaria. The trip ran smoothly and the reps were always on hand if we had questions while we were there. Balkan holidays offered a number of activities to do each night such as a bar crawl, Mexican night etc this was really good as it was just the 2 of us and it gave us the option to meet some new people. Overall no real issues with Ski Line, the price we got was good and we were happy with our holiday.

Holiday went smoothly; however, Skiline took more than £300 more from my payment card than quoted. They forgot to add the ski school price in, and instead of admitting mistake, just charged the higher amount. This left me quite disappointed with them at the time.

Beware of Ski-Line

Booked a holiday with Ski Line back in August 2019 .. paid in full £18k. Holiday was cancelled due to COVID-19, Ski-Line contacted us at 10.30 night before travelling. We are now 10 weeks on and have still not received a refund after numerous correspondence and telephone calls.

They received payment from us promptly and are not complying with regulations to refund our money.

No customer care whatsoever, we are left high and dry.

It has been over 2 year and Skiline has not refunded our COVID cancelled holidays and has not provided the promised vouchers for the next trip. I am very dissatisfied with the service.

I have to admit that we've not yet taken the ski holiday, which might render this review premature at best. However, I have found the responsiveness, thoughtfulness, patience and professionalism of the Ski Line rep Elaine so exceptional, I had to mention it here. Even if we don't end up taking the holiday due to Covid or quarantine or whatever, Elaine has been fantastic. A great asset to this company; I hope all the reps are as terrific as her.