Kingdom Travels
132A Woodlands Rd, Ilford IG1 1JP, United Kingdom
2.4
12 reviews
8 comments
H33H+FC Ilford, United Kingdom
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Monday: 10–17
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: Close
Sunday: Close
Tuesday: 10–17
Wedneasday: 10–17
Thursday: 10–17
Friday: 10–17
Saturday: Close
Sunday: Close
They suddenly sent us a link to make the full payment and followed that with a phone call last Friday morning the 11/11/2022 to make the payment otherwise they will cancel our booking and refund the deposit. We tried at all cost to get the full payment done so that we can get our tickets. We paid the full ticket price on the same day and and got a receipt for the payment and email them to issue our E-ticket.
However, these people had refused to issue the ticket and Eric Johnson who was the man that conducted the booking was always dodging our calls. Yesterday morning when we called the office, we were told by another staff called Kevin that the full payment is done and when Eric comes to the office he will issue the tickets within 30 minutes.
However, Eric was not available to answer our numerous telephone calls and keep diverting the calls to Jodan to answer. Jodan and Eric refused to issue our tickets and had cancelled our booking even though we paid on time and there was no deadline to pay anyway. They had sold our tickets to someone who pays higher and instead booked another flight with higher fees of extra £1200 to pay on top. To add insult to injury the new booking they did had 10 hours layover but our original booking was under 2 hours layover. They are forcing me to accept this new booking otherwise they will do a refund. The impact of a refund at this time is very serious as ticket prices had gone up 2 or 3 times higher to when we did the booking with them. They have messed up with the whole family travelling.
These people are very unreliable and untrustworthy. They are Indians with English names. Please be very careful when dealing with this people. Never trust what they would said. They guaranteed our booking and said is confirmed and we made the full payment on time. My family and I are in suck and disappointed.
They then spun the story and asked for £400 more to secure our tickets and threatened that if we do not pay, they will cancel our trip. We went back to the airline website and got a quote for the same flight which came out £80 cheaper and went back to these agents. They changed their minds and booked our tickets. We then got a call again from their office and asked for £100 more.
These guys are unbelievable and would hang up if we try to ask for a justification.
DO NOT USE.