Skybreak

I just wanted to say the BIGGEST Thank you to Lovely she was amazing considering the situation and the panic we were in. She helped to calm us down and helped us with filling out the forms needed to board our flight ! So please pass this review on to her because I said I really wanted to review her excellent customer service and potentially I don’t think we would have made the flight if it wasn’t for her help !!
Thank you and thank you 😊

would like to highly praise Skybreak. I lost my wallet on a flight I contact them on the day to report it and by the next day I had been informed that it was found and given options to collect from Gatwick or have it couriered as I live a fair distance from Gatwick I decided to have it sent. I was sent emails throughout to inform me of the process and could not thank them enough. It is a great service especially at a time when you feel upset and worried about losing such a valuable item. So from losing it on Tuesday I was reunited with it on Friday what more could I ask for such a reasonable charge. GREAT SERVICE THANK YOU AGAIN SKYBREAK

It was my first time in England and I got stranded at the airport so I was directed to the Skybreak service centre for help. I met Livia, and she fixed everything. She was incredibly patient with me, and even when my phone had issues connecting to the airport wifi, she let me use her hotspot which helped a million. She made sure she found the best options for me for a new flight and bus. Because of her, I can go home now.

Jonathan & Minnie, we’re absolutely fantastic at LHR, can’t thank them enough for their help and patience. They sorted out an alternative flight when my daughter couldn’t board her flight because of United airlines giving wrong information.

Missed my return flight, the lady at the desk was kind enough to try to search for affordable flights and give their input on the quality of the option provided.

When I found a cheaper flight, they helped me book it, and also checked in for me as well.

The instructions on each step were very clear and concise.

Melisa was an absolute gem. My flight departing from Vancouver to London was 1.5 hours delayed. I had a stop over in Calgary where I boarded the plane to London. After being in the air for over an hour, the pilot announced that there was a non-compliant passenger on board and as a result, the plane needed to turn around and go back to Calgary to remove the passenger. The police boarded the plane, removed the passenger, and we left Calgary again 3 hours after the original departure time.

I landed in London Gatwick where I was scheduled to leave on a plane to Portugal 2 hours later. Upon landing, I attempted to check in to my flight (easyjet). The easyjet website told me there was no record of my flight. I ran across the airport trying to sort out what was going on as I did not have any email notification from easyjet of a cancelled flight. I got to Flughtbreak and asked Melisa if she had record of the flight. Her system came up blank. I asked her if there were any other flights out I could take that same day. She told me there was one more flight but that it would be over £440 - double the cost of my easyjet ticket. I asked her to check if there was a cheaper flight out of heathrow which she happily did, but no luck. I bit the bullet and bought the ticket - Melisa was really relaxed and very sweet - she also put up with my corny dad jokes while she was booking.

She then told me she would check me in as well so that I wouldn’t have to deal with it. On a full day of travel nightmares, I could have just hugged her for that if it weren’t for the plexi glass barrier.

I was so grateful for her help. She was amazing and was exactly the type of person you want to meet in a moment of crisis. Very calm and collected.

Thumbs up Melisa! You’re a rockstar and should ask your bosses for a raise because you do an amazing job.

Minnie was great with her service today. I hope there are many other people like her who can help at the airport

Super helpful to rebook flights after I was unable to take my intended outbound.

Huge shoutout to Livia who was awesome