TUI Holiday Store

Ordered currency last sunday said it would be in store tuesday,got a phone call monday asking what I had ordered and that it would now be in store friday 1st November. Went to collect Saturday lunchtime no record of request or currency. Every one had a reason why not there like it's not in the book,no apologies shoddy service no wonder they have a notice on counter about rude behaviour will not be tolerated. If this is the service you get can understand peoples behaviour. Luckily ex Thomas cook rep came to rescue and sourced currency from m&s great service. Some training required at tui will never use again amateurs

Excellent service from Hannah. All our holidays booked through Tui and have always received good advice, all staff polite and helpful

Went in store to order some travel money spoke to a young woman who wrote down what I wanted and would pass this onto the right person and advise it will be here the following Tuesday,on Wednesday my wife rang up to check if the money was there and was told YES IT WAS ,I when in Friday to be told they had no money and no order in my name.
The cashier then reordered the Money for the following Tuesday,on returning on that Tuesday was inform my money had not been delivered.
If you don’t want stress or hassle before your holiday don’t go to this place

Avoid if you can. Used for travel money - always closed or had to wait to open 20min+. :(

Very very helpful and friendly staff

Review from my parents -
After searching for weeks online, we decided to visit the Derby Asda Branch. We were greeted with smiles by a helpful Katie the manager of branch. We sat down and Katie asked us questions to gauge on what type of holiday we wanted. Taking fine details, she worked her magic and produced us with a list of places to visit. Going the extra mile, looking into the pro's and con's of each destination, to find us our perfect holiday. After spending so long, we were so relieved to of found such a great holiday, with all thanks to Katie. We would recommend her and her team, as the whole experience was great. We left with smiles and felt like Katie made our day by helping us get the holiday sorted. All credit and thanks goes to Katie, we wish you all the best and look forward to booking another holiday with you. Keep up the great service, take care A+T.

Booked a holiday with Katie and was so happy with the service we received! She was really helpful and answered all questions clearly. Will definitely be using their services for future holidays!

Tui staff are amazing very helpful you can have a laugh with the staff I won’t book with anyone else