Purple Travel

I booked our accommodation for Cuba through Purple Travel, and the staff on the phone were really helpful and gave great advice. Have just received some really affordable options for a trip to the Canaries too, and am planning to book soon - would definitely recommend.

Yet again called for a quote and the women who spoke to use so dry and rude. Customer service here has gone down hill and need to get willing people on their team or you will lose customers. Appalling service, twice is unacceptable. I will be booking elsewhere, and you have you lack lustre call agents to thank.

Booked with them before and service from the women was great so thought to check prices again with them. I called and some not very well English speaking guy answered I asked about flights he asked me what price I have already I said I don't. He's mine you probably do but dont want to say. How rude sort these people out ! Dont have them working for you!

I've used this company twice in the past to book a holiday, and the service was very good and documents sent out promptly for a last minute holiday.
I attempted to use them last night to book a third holiday, but the agent I spoke to was very rude and patronising with quite a bad attitude, and gave me a quote much higher than what I was able to find myself in less than 5 minutes using lastminute.com

However, that member of staff should not reflect the company itself as they are usually very good. I would recommend them.

First time booking with purple travel and deffinately will not be the last, special thanks to Jack who not only listened to every requirement we had but done it without the typical sales talk, he also shown a great understanding of our needs and maintained a professional manor through out, nothing was to much hard work for him and he even went the extra mile to email the hotel we chose to stay with to make sure we could get rooms next to each other for me and my family, thank you once again Jack you made something that was quite stressful seem so simple, it was a pleasure doing business with you, you are a credit to your company,
Kind regards,
The Taylor Family.

Very rude staff!
Booked for 20 people and because of their attitude towards the booking we want to cancel and they're not letting cancel straight away so that we miss the 14 day cancellation deadline.
They're not even speaking over the phone to sort some issues out.

Issues; some passenger names are wrong,
Separate families are being clumped into one room as capacity.

Just two people have spoken to their staff!
No one has been rude to them!
They've taken the deposit over the phone but only deal with you now via email!
Not even replying to emails!
Spoke to both on the phone when taking deposit!
Hazel told us she didn't want to speak over the phone!
Still waiting for email replies!
Booking on their terms for maximum profit!

Elena recently organised a corporate trip for 72 people to Portugal, on our behalf. The event was like clockwork, and nothing was too much trouble. Excellent service thoroughly recommended

I appreciate the current situation and skeleton staff but, I Tried to call several times trying to sort holiday out no one answers the phone or it goes to an automated message. Not good.
I’ve booked a couple of times with them but not at all impressed right now. I’ve emailed texted called and even tried to contact threw Facebook but still no reply.