TUI Holiday Store

I would give zero stars if I could! Drove 3 hours to airport to catch 7am flight. Refused boarding a flight to Greece. Because of the new EU restrictions that we did not know about. My aunties passport was valid until next year and she had all of her documents with her. And now we are out of money and a holiday. We contacted thomas cook travel agency who we went through (in person) and they did not help at all!!! Even though they checked the passports and said they were good to go when we booked the holiday!! Very disappointed and at a loss. This has been nothing bit stress. Just spent the whole day traveling back from airport and exhausted.

First time booking in store rather than online, brilliant experience, would highly recommend. The staff were welcoming and friendly. Big thank you to Jackie and Sherrie for their recommendations of places to go and visit. Really looking forward to our trip to Paris.

We wanted to book our honeymoon but were unsure where to go. We only had a rough idea of the kind of holiday we wanted. We were supported by the manager of the store (Nicola) to look through ideas. She was incredibly knowledgeable and helped us choose a hotel in no time. Throughout the booking process we also had contact with other staff members and all were very friendly and helpful. We had a wonderful holiday and felt completely stress free knowing that everything was put in place and arranged for us. Couldn’t recommend Tui Haverfordwest and their wonderful staff more.

Myself and my husband went in to the haverfordwest branch yesterday looking to book a summer holiday for our family...we had a lovely lady named Jackie serve us and she was great! We were completely clueless on what we wanted and Jackie helped us navigate to the best option for us! Nothing was too much trouble! I'm sure it must have been annoying having to go back and forth trying to find the best place and deal for us but she did it all with a smile on her face and we booked our summer holiday! We are very excited and will definitely go back to book future holidays! Thank you!

Great service from TUI Haverfordwest. Sue helped with all my queries for Disneyland Paris and made me feel confident about my thoughts on the trip!

Recently booked a holiday in the store with Debbie, she was very friendly and helpful with finding exactly what we were after. Would highly recommend.

Lovely, friendly approachable staff (especially Sue ☺️). Would definitely recommend booking through her. Thanks for all your help and advice!

Always book our holidays at this store, really friendly helpful knowledgeable staff.