Aksular Restaurant

A restaurant who used to deliver good quality food and decent portions. Now it would appear it is all about taking your money and serving you sub standard cold food. £9 for 4 pieces of chicken!!!, yep 4 pieces….. £12 for seven!! That is a disgrace. Food now is delivered cold, bread no longer heated through the griddle and I could go on. All not worth the wait (3 hours) or the money. It is now all about turnover. Order was wrong which meant a wait for the missing items which took another hour and cold. Called restaurant to be told they are very busy and hung up the phone 3 times. UBER NOT MUCH BETTER EITHER!!. Hated this experience, hated the food and hated the restaurants attitude. But most of all hated MYSELF FOR BEING MUGGED OFF and won’t be back.

Honestly I hate giving lower rated reviews, I always used to order from this place as the quality of their food was great and the portions were always good! However I have just ordered a sharing platter and they gave me the tiniest portions of chicken shish and Adana kebab honestly, I appreciate the stacks of salad boxes and bread/rice thanks but this is just not nice to see, the meat in this sharing platter is good for just one person who likes their food. Imagine fighting over meat pieces because there isn't enough between two people after buying a "sharing platter" lol, would have gotten more food from ordering two combination kebabs. It bothers me thinking about wasting money like this. Don't waste your time and money here.

Very Good food I recomand this place its nice and clean

Very tasty food. Charcoal grill which is great for their burgers and their lahmacun is delicious

we ordered Family meal 2 for dinner and got delivery with in 15 mints. v efficient. when we start eating and realised:

1. their Meat (Adana Kebab) is out of date.
2. boiled rice were out of date.

when called in restaurant to complain (not sure it was the owner or staff) and he start arguing that some thing is wrong with our (3 people) mouth taste and their meat and rice is fresh. we offered him to come and have a look or we can bring it to their shop.
Don't even believe on their hygiene rating since this meal.
Such a rubbish service apart from delivery and wont recommend to any one. .

The family platter is honestly one of the tastier foods I have tasted. The bulgur is so flavourful eating it with salad. Personally the Adana is the tastier meat out of the rest. Have been ordering the platter for a while now every now and then. Feels up 2-3 people in family. I am probably going to order today again lol.

Really bad quality of food. It's definitely not authentic Turkish food. The garlic sauce is actually yoghurt & mint sauce and the salad was not the typical Turkish style salad. The rice was overcooked and mushy and the doner made me feel sick. I also ordered chicken shish which was ok, at best. If you know Turkish cusine, you will definitely not like this place. Never again, I'm afraid.

The two stars are for the fact that the food came hot (but then again, I only 0.5 miles away) and the prices are reasonable. Other than that, it's a big NO from me.

we have ordered from here since 2017 but today we had an insect in our food which ruined the dish. called the store to let them know very nicely. The manager straight away dismissed us and said ' impossible no way, your the only people who have ever complained about this'.
we said we took a picture and have proof and he still didn't believe us and was very rude. he got annoyed trying to put the phone down and we kept talking and finally said next time we'll give free food and we said you won't even remember us you didn't take any details and again he arrongantly said well your the only one complaining.
we have been loyal customers so it was so disappointing that when we came to them with an issue they reacted so rudely and basically called us a liar and didn't give any solutions. I wouldn't have bothered writing a review at all if they had handled it nicely and professionally.

Customer service means a lot especially a good manager. if theres an issue which there easily could be I would prefer not to be called a liar, so we wont be coming to this turkish again.