CARWISE (DERBY) LTD

Excellent service from Greg and Nigel at Carwise. The whole process from start to finish was simple and efficient and my son couldn't be happier with his new car. I would definitely recommend this car dealer, genuine, honest and great value for money. Thank you.

I purchased a Mini from Carwise Derby today and have to say I’m really impressed with the superb service from start to finish from this garage. Greg, the salesman had an excellent knowledge of the Mini I bought and about Mini’s in general which was really helpful. He was able to answer any questions I had about the car and it was also refreshing to not feel pressured into buying the vehicle. No trying to ‘over sell’ just genuinely a nice guy. I’m hoping the car is as impressive as the service. Thank you 😊. Oh and the previous testimonials were very helpful.

We bought a stunning Audi TT S line from Carwise. After a lengthy test drive with Nigel, I was given ample time to make my decision to buy and was not coerced in any way. We even went for coffee to mull things over as it was a large purchase. We was given a fair price for our old car and the TT was prepared immaculately. Overall, a stunning car purchased and happy with what we got for part exchange. I have to say the best service I have ever experienced with a motor dealer. Very happy and highly recommend Carwise.

Having recently separated and now having to deal with car maintenance for the first time the Carwise team were absolutely great! Dealt with my MOT and service efficiently, even offering me a loan car if required completely free of charge. Excellent customer service and would definitely recommend to others.

We bought a VW Golf GTI from Nigel & Gregg and couldn’t be happier , the whole experience from start to finish was enjoyable and easy
Car was serviced , MOT ‘d and valeted , nothing was too much trouble and the whole transaction was seamless and felt confident throughout that Carwise are a 5 star , trusted & reputable well established company with years of customer satisfaction.
Would recommend Carwise 100% !!

A 2nd hand car business built on offering great customer service . No pushy car sales talk.
Very happy with our recent purchase.
Greg and the Carwise team are committed to offering quality and value for money.

Hands down the most outstanding dealership experience I've ever had. From the moment I picked the phone up I knew I was dealing with caring professionals who take pride in their operation. After enquiring about a vehicle over the phone, the proprietor whizzed off to pull the vehicle out and then promptly called me back to give me an honest walk-round overview of every aspect of the car - right down to individual tyre tread depths and the condition of the headliner! Upon viewing the car (which, might I add, matched the description to a tee) I was sent off with the keys for a no-holds-barred private test drive, along with directions to where I might find roads best suited to opening her up a little. The vehicle was to be fully serviced prior to purchase with any and all mechanical & cosmetic faults addressed - far above and beyond what one would expect for the price range I was navigating. If you're as critical as I am when it comes to the customer experience, I guarantee you will still be humbled by these gentlemen and their refreshing approach to running a business. Consider my faith in the industry cut, polished and waxed - with thanks.

talk about a terrible service. If we go from the start of our dealings with Carwise and Nigel, we saw a mini we were happy with and had a part ex available too. We were told to provide some service history on the car and we'd be looking at a higher valuation, upon providing service history which was fairly good, they told us to bring the car in. When bringing our car in they tried their upmost to devalue it by claiming they searched the whole car for a locking wheel nut and couldn't find it, bringing it down by £200. When I went out WITH the employee, he immediately found it in the glove box, huge coincidence, considering he'd thoroughly searched the car. They also didn't live up to any end of their deal on the service documents and refused to increase valuations on our car. However these are minor issues compared to the service we received moving forward. Upon purchasing the car, they told us that we have to pay for the roadtax in full for the year because they'd "previously sold the car and had the tax done already".

After purchasing the mini and road tax, we saw within the first few weeks that it was steering to 1 side and making a noise and had a lag in power. They demand that you bring it back to them, rather than getting their "warranty" to cover costs of the repair locally, which seemed a hassle but we were told this before, so we took it to them. They did nothing to actually fix the issues, they simply recharged the battery in the car and claimed that was the fault. Costing us time, fuel and effort to come to derby to do that.

The problems weren't solved and we told them that we wanted to take it for a diagnostic and fix locally, they were very rude on the phone that we'd even suggest that the warranty should cover it as they weren't able to fix the issue, and offered £20 contribution. JOKE.

Weeks went by and they weren't replying to texts, weren't getting back to our calls and we decided to bite the bullet and get it sorted ourselves. Upon doing so KwikFit and Mini told us that the spark plugs weren't replaced In the last 30K MILES / 2 SERVICES (the last service was done BY CARWISE). Baring in mind we took the car back to Carwise for this issue and they couldn't find that themselves, (not so carwise I suppose). This is where things become the worst. The spark plugs didn't end up becoming the issue, mini told us that there was a number of repairs needed on the car, including the oxygen censors and much more. This ended up becoming a huge cost for us to cover. In the midst of all of this, our car wasn't taxed. The roadtax we purchased FROM CARWISE FOR THE YEAR, wasn't on the car and we were notified by post that our car WASN'T taxed, TWICE. We told Carwise as we paid them in full for the year and they said "don't worry it is taxed"... it wasn't. We received another letter a few days later, telling us it 100% wasn't taxed and they then made an issue about having to tax it themselves for the full year as it was £60 more than we gave them. We know this because the lady on the phone asked us to hold, didn't mute her phone and she was complaining to her colleague and asked if they should "just do it for 6 months".

All in all our experience was beyond terrible, I would have much rather have purchased a car privately than go back to the patronising, disgusting service we received from Nigel and colleagues.

This company in my experience pride themselves on cutting each corner available to them, and pinching every penny at the cost of their customer.