Hendy Car & Van Store

Went along to Hendy as I’d seen a car online that I was interested in. I’ve dealt with main dealers for my last 2 cars but I doubt I’d go back after dealing with the team here. Easy, friendly & stress-free from start to finish, no pushy sales, and everything went through really quickly. Joey was fabulous - I had a couple of after-sales queries and he got back to me really quickly each time. Really happy with the car and the service. Thank you.

Like going here. Fantastic range of top quality cars and vans. All cars under cover so you can browse whatever the weather. Your offered help but never pestered. I bought a Mini Cooper s works on a previous visit. Brilliant car in fantastic condition.

Bought my a-class from their Portsmouth branch in July and loved the car initially.

Unfortunately the brakes were squeaking almost immediately. I got in touch with Hendy who were great and booked an appointment for me at my local branch (Eastbourne). After a check they advised that the brake pads fitted by the Portsmouth branch aren’t ‘Mercedes brand’ pads and therefore not adequate. They said they would get in touch with Portsmouth and look to order them in and install then at no additional cost as I only just bought the car and is a result of their mistake. Absolutely fine with me.

This is when it goes all wrong. I get a call advising me that they won’t pay for the new brake pads as the ones they fitted are ‘premium’ and fine for Mercedes’ cars - then why are they squeaking already?? I said that’s not fair when as far as I’m concerned their own people told me the pads initially installed are inadequate. Shannon who was dealing with this on their end said she would ask the sales team (as apparently they decide if whether to give me new ones or not).

Shannon gets back to me a few days later advising they dont want to pay for new ones as it’s ‘wear and tear’. That’s right, west and tear for apparently brand new pads that I had for two months. Ridiculous. Anyway I’ve left countless messages with poor Shannon to chat with Joey (salesman who sold me the car and refused the new pads) and still has not got back to me.

I’m now in the process of filing a complaint and want to let the ombudsman decide if it’s fair the way Hendy have dealt with this. Will update this as the story continues..

From Allan (not Claire, she’s my partner and I don’t have a Google account)

Will never use them again, unethical and not trustworthy. Agreed a deal worth around 25K for a Kia Sportage then made me drive one and half hours only to quibble over £150 less on a part exchange they were going to write off to auction anyway - due to small dent on side of 2008 Touran with exceptionally low mileage. Shortsighted and dishonest.

I bought a Merc Glc350d Coupe, £30,000 spent in August. The car was great 2* acheived. Daniel the sales rep was very helpful and even organised for the bonnet gas struts to be replaced......... Then it goes wrong. I arranged and took the car back one morning a week later for the replacement of which the "body shop carried out the work. The car was sorted and i go home. Upon arriving home my partner notices some of the front bumper quandrant unclipped. it appeared to have been knocked and dented underneath (or kurbed). I phoned Hendys and asked for Daniel, but he was not there, so i explained the situation and sent photo to Daniels email, unfortunately this is where Daniel gave up being helpful. I managed to reclip the cover but the dent is still there. But theres more..... The car had a service done as part of the sale, but the service due interval came up on the dash 12 days ago. I asked my mercedes garage why this was and they said it was not entered on the "digital service report" and needed to be.
I phoned Shannon to resolve this.... she said that her mercedes people were not playing ball, i questioned this with her and then she said she did not use a mercedes garage for the service and used another non franchise garage. I STILL THOUGHT THIS WAS WRONG. 3 times i had to chase this up with no responce back from Shannon (just deaf ears). I have now had to pay £200 to get another service and entered on register as lack of history can depreciate sell on value by 10-20%. So by all means by a nice car from Hendys but forget about after sales care. Thanks Daniel, Thanks Body shop and last of all a massive Thankyou to you Shannon....... for nothing!!!!!!

The guidance given to me in making my online car selection was very helpful and focused on meeting what suited my usage. The person who dealt with the purchase transfer was very professional and personable. Completely hassle free. The car was delivered to my home.

The car I purchased, Ford Focus, is excellent. I have had the car 2 years now. It's passed both MOTs without any defects or observations. Totally trouble free.

Purchased a car over a year ago from Hendy and all went smoothly.

6 months down the line 1 paddle shifter stopped working. Getting in touch with them and to later find out because I didn’t purchase a “gold maintenance” service they could not help me.

1 year down the line I got in touch with the sales rep who I purchased my car with, Wayub to find out some information regarding the car and have had no response even after a phone call asking to call me back.

After sales with this company are practically non existent which is arguably the most important part to consider when it comes to purchasing a car.

Terry in sales is a great guy to deal with. I thoroughly recommend him. Honest, great advice and nothing was too much trouble.