Birchwood Motor Centre LTD

Great first experience with Birchwood Motor Centre
I have had an overall very positive experience with Birchwood Motor Centre from reaching out about a car I was interested in (2018 Grey Golf) to viewing the car, test driving and purchasing on 01/OCT/2022. It was my first time getting a car on finance and Jamie made the entire process seamless. I was able to check out the car with adequate time, test drive it and ask all the questions I needed. They were very helpful and patient with me, very friendly and accommodating to my needs. I highly recommend coming here for both experienced and first time buyers as you will be in great hands with very communicative staff. I have had the car now for just over 2 weeks and drives beautifully, no faults to report. Thanks so much! 😊

Right where to start. If I can give no stars I would do right away.
Absolutely appalled by this dealership, deserves to be shut down and no right to sell dodgy vehicles.
Picked up my vehicle and somehow passed MOT with worn tyres that could blow which actually happened when I was driving & the vehicle bonnet not opening as they have broken it with brute force with a tool!!!.
Following my tyres I have paid 500 nearly to replace all 4 tyres as they are not road worthy, driving my vehicle having a blow out whilst my partner is in the vehicle with me who is heavily pregnant!?
They have the audacity they are not going to pay the invoices?….
Further more I’m looking at another 300-600 for my bonnet to be fixed. I do not trust your people touching my vehicle ever again as they have tried to pull a crafty one and try to get away with it, so there’s no one to blame.

I highly advised for anyone who visits not to purchase a vehicle from there ever!

Terrible aftercare service - we purchased the car and they forgot to put front desk pads on the car!!

The clutch went 1 month later. I live 3 hours away from the garage. They expect me to drive the car to them to fix the clutch knowing it’s on its way out.

I have suggested getting it done local to me, send them the invoice and be done but this isn’t an option.

Terrible service and I would avoid.

Excellent service, Amazing car, Can not fault them in anyway. 1 happy customer. Would highly recommend this company.

I purchased a car here in October 2022 and on the day of collection the spare key to the car could not be found and I was ‘promised’ they would not give up looking for it.

A couple weeks passed and I finally got a response to which I asked if the key is not found, will you pay the invoice for a replacement? Which is £360 roughly from BMW and I was basically told ‘I’ve asked people to look, let’s see what happens’.

3 months down the line and I have heard absolutely nothing after I have sent more messages and emails, terrible after service. Hopefully we can get this resolved, I look forward to hearing from you.

After a very bad experience with a dealer in leigh on sea and having to return an unroadworthy car the next day , we decided to look at cars at Birchwood motors . From the minute we started looking until the purchase of our new " used " car , the experience was great .There was no pushy salesman , and both dean the owner and kelvin the salesman were so helpful .We were shown cars that was in our budget and finally settled on our new car , We collected it a few days later and have been totally happy with our purchase , thanks guys great company

My first experience dealing with Birchwood Motor Center, & Jamie made it pleasant to say the least. Nothing was to difficult for him made the whole process from start to finish effortless, I would certainly recommend anyone who's in the market for a new car to give these guys a shout!

Thanks Jamie!

Excellent service from start to finish. The two cars I traded were collected for me from home and the new one delivered. Superb knowledge of sales staff helping me chose my new car. Thank you very much birchwood motor centre